Business Process Analyst

QSuper Group; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

14% superannuation

Job summary

Australian Retirement Trust in Brisbane is seeking a Business Process Analyst - Transformation to support Life Transformation Delivery by analyzing, designing, and implementing process-led solutions that improve member outcomes, operational performance, and compliance.

You will lead end-to-end transformation initiatives across regulatory change, product uplifts, and continuous improvement, partnering with stakeholders to deliver durable, automated, and scalable processes in a hybrid work model.

Qualifications

• Demonstrated experience delivering complex business process improvement or transformation in a regulated environment.

Responsibilities

• Lead process analysis and solution design across transformation initiatives.
• Analyse current-state processes, data, risks and controls to identify opportunities.
• Design future-state processes and operating models to enhance efficiency and compliance.
• Take end-to-end ownership of initiatives from discovery through implementation.

Skills

BPMN 2.0

Regulated environment

Stakeholder engagement

Automation

AI-enabled

Job description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Business Process Analyst - Transformation, you'll support ART Life Transformation Delivery by analysing, designing, and implementing process-led solutions that improve member outcomes, operational performance, and compliance outcomes.

You’ll work across strategic initiatives, regulatory change, product uplifts, and operational improvement opportunities, taking ownership of discrete transformation initiatives from discovery through to implementation. Using your analytical thinking and process expertise, you’ll identify opportunities, challenge assumptions, and develop practical solutions that are aligned to business objectives and operational realities.

You’ll collaborate with stakeholders across the organisation, providing evidence-based recommendations and contributing to decisions that shape future ways of working. Whether solutions involve process redesign, automation, system enhancements, or AI-enabled capabilities, you’ll ensure outcomes are sustainable, efficient, and focused on delivering value.

This role is a permanent opportunity and is based in Brisbane.

Responsibilities

Day to day, you’ll:

• Lead process analysis and solution design across strategic transformation, regulatory change, and operational improvement initiatives.
• Analyse current-state processes, data, risks, and controls to identify opportunities for improvement.
• Design future-state processes and operating models that enhance efficiency, member experience, and compliance outcomes.
• Take end-to-end ownership of assigned initiatives, coordinating analysis, design, implementation, and transition activities.
• Manage scope, dependencies, risks, and issues to support successful delivery outcomes.
• Partner with Change Managers and business stakeholders to support change readiness, adoption, and successful transition to BAU.
• Develop and present evidence-based recommendations to senior leaders and project sponsors.
• Assess operational, risk, and compliance implications of proposed process and system changes.
• Contribute to continuous improvement initiatives and support capability uplift across the team.
• Explore opportunities to leverage automation, workflow technologies, and AI-enabled solutions where appropriate.

Qualifications

It goes without saying you’ll be a great communicator with top notch interpersonal skills. We’ll also expect you to pick up problems and come up with quick, creative ways to solve them. It’s quite likely you tick some of the following boxes too:

• You have demonstrated experience delivering complex business process improvement or transformation initiatives within a regulated environment, preferably from within the financial services sector.
• Your expertise includes business process analysis and design, including BPMN 2.0 methodologies.
• You’ll have experience working across process, delivery, and change disciplines to achieve successful outcomes.
• You’re comfortable operating in ambiguous and fast-paced environments with evolving requirements.
• You have strong stakeholder engagement, facilitation, and influencing skills, including experience presenting recommendations to senior leaders.
• Your ability to assess operational risk, controls, and compliance impacts enables informed decision‑making.
• You’ll bring experience leveraging automation, workflow tools, or AI-enabled capabilities to improve processes.
• You’re experienced within financial services, life insurance, or another highly regulated industry.
• You have exposure to Lean, Six Sigma, or similar continuous improvement methodologies.

About Us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up‑front is important to us – and recruitment is no different.

About the Team

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You’ll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

Job Info

• Job Identification 5471
• Job Category Business Analysis
• Posting Date 08/16/2026, 11:27 PM
• Apply Before 08/31/2026, 01:00 PM
• Job Schedule Full time
• Locations 266 George Street, Brisbane, Queensland, 4000, AU (Hybrid)