Private Patient Liaison: Streamline Billing and Support

Bendigo Health Care Group; Bendigo; On-site; AUD 69,000 - 77,000; Full time

Job summary

Bendigo Health Care Group is seeking a Private Patient Liaison Officer to assist patients and representatives in understanding private health insurance options during admission. The role identifies eligible private and compensable patients and explains finance options and required documentation.

Within the Finance team, you will support private patient billing, TAC, WorkCover and Medicare‑ineligible accounts, resolve issues and contribute to process improvements while maintaining a respectful

Qualifications

• Experience in hospital billing or patient liaison is preferred.

Responsibilities

• Assist patients and their representatives to understand private health insurance options during admission.
• Identify eligible private and compensable patients and explain options and financial arrangements.
• Support private patient billing, TAC, WorkCover and Medicare-ineligible accounts; resolve billing issues and contribute to process improvements.

Job description

Bendigo Health Care Group is seeking a Private Patient Liaison Officer to assist patients and representatives in understanding private health insurance options during admission. The role identifies eligible private and compensable patients and explains finance options and required documentation.

Within the Finance team, you will support private patient billing, TAC, WorkCover and Medicare‑ineligible accounts, resolve issues and contribute to process improvements while maintaining a respectful