Private Patient Liaison Officer

Bendigo Health Care Group; Bendigo; On-site; AUD 69,000 - 77,000; Full time

Job summary

Bendigo Health Care Group is seeking a Private Patient Liaison Officer to assist patients and representatives in understanding private health insurance options during admission. The role identifies eligible private and compensable patients and explains finance options and required documentation.

Within the Finance team, you will support private patient billing, TAC, WorkCover and Medicare‑ineligible accounts, resolve issues and contribute to process improvements while maintaining a respectful

Qualifications

• Experience in hospital billing or patient liaison is preferred.

Responsibilities

• Assist patients and their representatives to understand private health insurance options during admission.
• Identify eligible private and compensable patients and explain options and financial arrangements.
• Support private patient billing, TAC, WorkCover and Medicare-ineligible accounts; resolve billing issues and contribute to process improvements.

Job description

Select how often (in days) to receive an alert:

• Support for career progression and development
• An opportunity to make a real impact with a trusted name - Bendigo Health
• Genrous annual leave entitlements and Salary Packaging benefits

The Position

Job Reference: 4616

Salary per fortnight (exc. super): $35.14 - $38.85
Hours per fortnight: 76 hours
Employment Status: Ongoing Full Time

Other requirements: 2026 Flu Vaccination

This role supports patients and their representatives to make an informed choice about using private health insurance during their admission to Bendigo Health. The position identifies eligible private and compensable patients, explains available options and financial arrangements, confirms health fund eligibility and ensures all election and supporting documentation is completed accurately.

As part of the professional Finance team, the Private Patient Liaison Officer works closely with patients, families, admissions staff, clinical teams, health funds and external agencies. The role also supports private patient billing, TAC, WorkCover and Medicare-ineligible accounts, resolves billing and classification issues, and contributes to process improvement, compliance and sustainable revenue outcomes while maintaining a respectful and compassionate patient experience.

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision to be a trusted regional healthcare service recognised for delivering exceptional care, being a great place to work, and being deeply connected to our community.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including:

• Staff health and wellbeing programs
• Career development and education opportunities
• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible Working Arrangements
• Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Your New Division

The Finance and Resources Division is responsible for financial functions, including reporting, budgeting, forecasting, performance monitoring and analysis, together with our procurement, materials management, facilities management, payroll and Public Private Partnership (PPP) functions. The division also includes Health Information Services with key roles in medical record management, clinical documentation, freedom of information, and external data reporting requirements. These are essential non-clinical services providing high-quality support, advice, monitoring and compliance functions. The team are focussed on delivering the strategic vision within their responsibilities and on assisting the organisation operationally.

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Act with Respect X | We are proud to be a Respect X Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more: www.respectx.com.au