Priority Populations Program VAN Intake Worker

NSW Health; Wagga Wagga City Council; Hybrid; AUD 79,000 - 122,000; Full time

Benefits offered by this job

12% superannuation

Leave loading 17.5%

Relocation assistance

Hybrid work options

Staff wellbeing support

Job summary

NSW Health is seeking an Intake Worker for the Priority Populations Program VAN in Wagga Wagga. The role involves trauma-informed intake, assessments, crisis intervention and advocacy within a multidisciplinary team.

You will coordinate care, facilitate referrals and ensure timely, client-centred support for individuals and families affected by violence, abuse and neglect. Hybrid options and generous leave are available.

Qualifications

• Trauma-informed assessment and crisis intervention experience.
• Ability to coordinate client referrals and advocate for services.
• Strong communication and interpersonal skills for multidisciplinary work.

Responsibilities

• Conduct intake, psychosocial assessments and brief interventions.
• Provide trauma-informed crisis assessment and information on options.
• Coordinate care planning and referrals with internal and external services.
• Deliver client-focused advocacy and liaison with professionals and partners.
• Maintain accurate records and participate in after-hours crisis response.

Skills

Trauma-informed assessment

Crisis intervention

Care coordination

Advocacy

Client-centred care

Communication skills

Education

Recognised degree: Social Worker, RN, Psychologist or OT

Job description

Priority Populations Program VAN Intake Worker

We are seeking a compassionate and motivated Intake Worker who is passionate about supporting individuals and families affected by violence, abuse and neglect. This rewarding opportunity offers the chance to make a meaningful difference through trauma-informed assessment, crisis intervention, care coordination and advocacy, while working collaboratively with a multidisciplinary network to ensure vulnerable clients receive timely, appropriate and client-centred support.

Financial:
12% superannuation
Salary packaging and novated leasing
Annual leave with 17.5% leave loading (for full-time and part-time staff)
Relocation Considerations

Work-Life Balance:
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave (for more information)
Generous leave options like long service and carers leave

Health & Wellbeing:
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance

Employment Type:Temporary Full - Time (until 14 November 2027)with possibility of extension
Position Classification:Occupational Therapist – Level 1/2 , Social Worker – Level 1/2, Psychologist, Registered Nurse
Remuneration:$79,419.00 - $122,465.00 per annum (+ super +17.5% leave loading where applicable)
Hours Per Week: 38
Requisition ID:REQ696139
Location:Wagga Wagga

About the role:

As a PPP VAN Intake Worker, you will be the first point of contact for individuals and families affected by violence, abuse and neglect, providing compassionate, trauma-informed support and intervention. Working within a specialist multidisciplinary team, you will conduct assessments, coordinate care, facilitate referrals and advocate for clients to ensure they receive timely and appropriate services.

Key Responsibilities

• Conduct intake, screening, psychosocial assessments and brief interventions for clients experiencing violence, abuse and neglect.
• Provide trauma-informed crisis assessment, response and support, including information regarding medical and legal options.
• Coordinate care planning and referrals, working collaboratively with internal and external services to achieve positive client outcomes.
• Deliver client-focused advocacy, consultation and liaison services to clients, families, health professionals and partner agencies.
• Maintain accurate clinical records, contribute to data collection and quality improvement activities, and participate in business hours and after-hours crisis response services.

Our ideal candidate will:

• Hold an recognised degree as a Social Worker, Registered Nurse, Psychologist or Occupational Therapist with Peak Body Membership
• Experience providing trauma-informed assessment, crisis intervention and support to individuals and families affected by violence, abuse, neglect or other complex circumstances
• Well-developed communication and interpersonal skills, with the ability to build effective relationships and work collaboratively with clients, health professionals and partner agencies
• A strong commitment to client-centred care, with the ability to assess needs, coordinate referrals and advocate for vulnerable clients in a sensitive and professional manner.
• A current Class C driver's licence
• Current Australian working rights

For role related queries or questions contact Bronte Creek via************@health.nsw.gov.au, for a confidential chat.

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined intheNSW Health OASV Policy
MLHD values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with a disability and people from culturally and linguistically diverse backgrounds
Aboriginal or Torres Strait Islander applicants can access recruitment application support through theStepping Upinitiative.
NSW Health is committed to implementing theChild Safe Standards.