Principal Two-Way Protocol Delivery Lead

Department of Creative Industries, Tourism, Hospitality and Sport; Sydney; On-site; AUD 154,000 - 178,000; Full time

Job summary

Department of Creative Industries, Tourism, Hospitality and Sport in Sydney, NSW, seeks a Program Lead to drive the transition to a modern two-way communication protocol across the NSW gaming machine network. You will lead a complex program across policy, regulation and industry to deliver enhanced reform and outcomes that matter.

The role focuses on strategic leadership, stakeholder engagement, and program delivery, with collaboration across senior executives, industry partners, and government

Qualifications

• Experience delivering large-scale technology, digital transformation, or system implementation programs with broad impact.
• Strong understanding of the gaming industry or experience in a highly regulated environment.
• Exceptional stakeholder engagement and vendor management capabilities.

Responsibilities

• Lead the program delivery of a two-way protocol transformation across NSW gaming hardware networks.
• Collaborate with senior executives, industry, technology partners, and government stakeholders to drive reform.
• Provide strategic leadership, change management, and governance to ensure timely outcomes.
• Balance risks, dependencies, and delivery priorities across policy, operations and technical teams.

Skills

Large-scale programs

Stakeholder engagement

Vendor management

Cross-functional collaboration

Regulatory knowledge

Strategic leadership

Change management

Job description

Principal Two-way Protocol Delivery Lead Joi n Hospitality and Racing , a division within the Department of Creative Industries, Tourism, Hospitality and Sport

Clerk Grade 11/12 with a salary range of $ 154,231 - $ 178, 369 per annum plus superannuation

Temporary up to 3 years role based in Sydney, NSW

About the Role

As the Program Lead, you will drive the transition to a modern two-way communication protocol across the NSW gaming machine network, supporting the delivery of enhanced regulatory and harm minimisation capabilities. Working at the intersection of technology, policy, regulation, and industry, you'll lead a complex program that will have a lasting impact on the hospitality sector and the community. You'll collaborate with senior executives, industry representatives, technology partners, and government stakeholders to bring this transformational reform to life. While supported by specialist technical teams, your focus will be on strategic leadership, stakeholder engagement, change management, and program delivery. This is an exciting opportunity for a seasoned professional who enjoys navigating complexity, building partnerships, and delivering outcomes that matter.

About You

• Experience delivering large-scale technology, digital transformation, or system implementation programs with broad organisational or industry-wide impact.
• A strong understanding of the gaming industry, gaming technologies, or experience working within a highly regulated environment.
• Exceptional stakeholder engagement skills, with the ability to influence, negotiate, and build trusted relationships across diverse groups.
• Demonstrated experience managing external vendors and service providers, including contract oversight and performance management.
• A collaborative approach and the ability to work across policy, operations, corporate services, regulatory, and technical teams.
• Strong program management capabilities, balancing competing priorities, risks, dependencies, and delivery outcomes.
• Strategic thinking, adaptability, and resilience when working in a complex and evolving environment.
• A passion for delivering meaningful reform and creating positive outcomes for government, industry, and the community.

This role would particularly suit someone who enjoys leading transformational programs, working with influential stakeholders, and shaping the future of gaming reform in NSW. To learn more about the role, please click here to download the role description.

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
• Drive visitation through events, campaigns and visitor experience development
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact K alashree Wakhare Talent Acquisition Partner at [e-mail] or on 02 9240 8532 For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit 'Adjustments for Individual needs' at I work for NSW.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.