Principal Product Owner - WSO

NSW Department of Education; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour working week

Employer's contribution to superann

Annual leave loading

Career mobility across the Department

Job summary

The NSW Department of Education is seeking a Principal Product Owner-WSO to lead end-to-end management of strategic customer-facing digital products, guiding them from concept through delivery, adoption and continuous improvement. You will steer multidisciplinary teams to shape a compelling product vision and ensure outcomes align with department priorities.

Based in Eveleigh with flexible arrangements and a 50% in-office requirement, the role offers a competitive salary ($154,231–$178,369 p.a.

Qualifications

• Experience as a Product Owner for AEM-based digital platforms.
• Strong knowledge of AEM Cloud and Edge Delivery Services.
• Experience leading large digital products across multiple websites.
• Commitment to Aboriginal Education Policy and NSW AECG partnership.

Responsibilities

• Set product vision, strategy and priorities across the end-to-end product lifecycle.
• Develop and maintain an outcome-focused product roadmap based on customer needs and business priorities.
• Translate customer insights into product features, user stories, acceptance criteria and success measures.
• Partner with UX teams to understand customer needs and identify opportunities for product improvement.
• Build strong partnerships with business, technology and service providers to deliver customer-focused digital products.
• Coach and support the product team to deliver the roadmap, continuous improvement and compliance requirements.
• Promote user-centred design and customer-focused approaches through effective communication and stakeholder engagement.

Skills

Product ownership

Stakeholder engagement

Cross-functional leadership

Tools

Adobe Experience Manager (AEM) Cloud

NSW Design System

AEM content management

Job description

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Employment Fill Type: Permanent (Ongoing)

Location

Eveleigh, NSW, AU, 2015

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing full-time employment
• Based in Eveleigh, with flexible working arrangements and a 50% in-office attendance requirement.
• Salary ranges from $ 154,231 to $178,369 p.a. plus superannuation and annual leave loading

About the role

The Principal Product Owner-WSO is responsible for leading the end-to-end management of strategic customer-facing digital products, driving their lifecycle from concept and strategy through to delivery, adoption, and continuous improvement. The role leads multidisciplinary teams to define product vision, prioritise initiatives, and deliver high-quality, customer-centric digital solutions that support the Department of Education's strategic objectives.

Key accountabilities

• Set product vision, strategy and priorities across the end-to-end product lifecycle.
• Develop and maintain an outcome-focused product roadmap based on customer needs and business priorities.
• Translate customer insights into product features, user stories, acceptance criteria and success measures.
• Partner with UX teams to understand customer needs and identify opportunities for product improvement.
• Build strong partnerships with business, technology and service providers to deliver customer-focused digital products.
• Coach and support the product team to deliver the roadmap, continuous improvement and compliance requirements.
• Promote user-centred design and customer-focused approaches through effective communication and stakeholder engagement.

About you

• Strong knowledge of Adobe Experience Manager (AEM) Cloud, including Edge Delivery Services and Document Authoring.
• Experience as a Product Owner for AEM-based digital platforms and the NSW Design System.
• Experience managing large-scale digital products across multiple websites and diverse user groups.
• Strong understanding of AEM content management, digital publishing and governance.
• Experience with AEM upgrades, migrations, modernisation and design system adoption.
• Ability to translate technical capabilities into product strategy and business outcomes.
• Experience supporting large communities of content authors and improving authoring experiences.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Current and valid Working with Children Check Clearance for paid employment.
• Demonstrated understanding of and commitment to the value of public education .

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support career growth

Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date

Wednesday 23rd September 2026 at 11:59 PM

For role enquiries, please contact Jabeer Bhinde at [e-mail]

We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ( [e-mail] ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.