Principal Product Owner

Insight Timer; Brisbane; Hybrid; AUD 120,000 - 190,000; Full time

Job summary

Super Retail Group is seeking a Digital Product Owner to own the product agenda for digital commerce transformations across our iconic brands. The role reports to the Head of Digital Product and requires driving customer engagement, shopping experience and growth across ecommerce and fulfilment channels.

You will partner with senior stakeholders, set priorities, and deliver digital enhancements that create value for customers and the business.

Qualifications

• Extensive digital product management experience in complex retail/ecommerce
• Strong understanding of omni-channel customer journeys and fulfilment
• Proven ability to develop, prioritise and execute roadmaps and backlogs

Responsibilities

• Own and evolve the product roadmap and backlog to drive customer and commercial outcomes.
• Lead digital initiatives across end-to-end customer and fulfilment journey.
• Collaborate with Digital, Technology, Marketing, Loyalty, Fulfilment and Brand teams to align priorities.
• Act as product SME using customer insights, trends and tech to evolve capabilities.
• Lead and inspire a cross-functional product squad for alignment and high performance.
• Use data and feedback to identify opportunities and optimise outcomes.

Skills

Digital product management

Retail & ecommerce

Agile delivery

Tools

Agile tools

Job description

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity.

About the Role

At Super Retail Group, our purpose is to inspire and equip everyone to live their passion every day.

This is your opportunity to own the digital product agenda and make a measurable impact on how customers engage, shop and connect with our brands.

Reporting to the Head of Digital Product, you’ll lead a key product stream within our digital commerce transformation , combining commercial accountability, customer experience and strategic product leadership to deliver sustainable growth.

You’ll influence across the organisation, partnering with senior stakeholders to identify opportunities, set priorities and deliver digital enhancements that create genuine value for both our customers and the business.

Your key responsibilities will include, but not be limited to:

• Owning and evolving the product roadmap and backlog to drive measurable customer and commercial outcomes.
• Leading and prioritising digital initiatives across the end-to-end customer and fulfilment journey.
• Partnering and collaborating across Digital, Technology, Marketing, Loyalty, Fulfilment and Brand teams to align priorities and drive outcomes.
• Acting as the product subject matter expert, leveraging customer insights, market trends and emerging technologies to evolve digital capabilities.
• Leading and inspiring a cross-functional product squad to drive alignment, accountability and high performance.
• Using data, analytics and customer feedback to identify opportunities, measure performance and continuously optimise outcomes.

This role offers the flexibility to be based in Brisbane (Strathpine, preferred location) or Sydney (Rhodes), with a hybrid work model.

About You

We are seeking a collaborative and commercially minded Digital Product Owner who knows how to navigate complex retail environments and bring people together around a shared vision. With a strong understanding of evolving retail customer behaviours, you’re curious about what drives customers and confident using insights to identify pain points and opportunities. An influential communicator, you’re comfortable engaging with senior leaders and cross-functional teams to build alignment, challenge thinking and turn ideas into action.

In addition, you bring:

• Extensive digital product management experience within complex retail environments , spanning eCommerce, fulfilment and omni-channel experiences.
• Proven ability to develop and execute product strategies, roadmaps and backlogs that drive commercial and customer outcomes.
• Strong understanding of retail customer behaviour, using research, data and insights to identify pain points and opportunities.
• Deep knowledge of eCommerce, digital fulfilment and the end-to-end customer journey.
• Strong experience with agile delivery and product ownership practices.
• Confident interpreting product performance and analytics to make data-led decisions and measure success.

WHY JOIN US?

• You’ll get to join for an organisation with a culture