Principal Product Manager - Onboarding

Tyro-Payments; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model: mix of in‑office &

Career development opportunities

18 weeks primary carers leave

12 weeks secondary carers leave

Volunteer day (annual team)

Birthday leave

Power Up Day

Team socials, snacks, craft beer & win

Job summary

Tyro is seeking an experienced Principal Product Manager to drive a major onboarding transformation, creating a seamless, personalised customer journey and scalable product capabilities.

You will own strategy, lead cross‑functional delivery teams, and partner with senior stakeholders and external vendors to deliver measurable improvements in onboarding efficiency and conversion.

Qualifications

• Extensive product management experience with strategy, roadmaps and transformation initiatives.
• Experience delivering digital onboarding, customer acquisition or identity verification in payments/fintech.
• Technical collaboration with engineers, architects and designers to shape solutions.
• A data‑driven approach using funnel analytics and customer insights to improve outcomes.

Responsibilities

• Define and drive the product strategy and roadmap for Tyro's onboarding transformation.
• Lead end‑to‑end onboarding journey from discovery through to launch.
• Collaborate with senior stakeholders and external technology partners.
• Guide cross‑functional Agile squads and balance strategy with delivery.
• Leverage data to inform priorities and optimise the customer experience.

Skills

Product leadership

Onboarding expertise

Technical capability

Commercial & analytical thinking

Influence & collaboration

Hands on delivery mindset

Job description

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands‑on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About the role

Tyro is looking for an experienced Principal Product Manager to lead one of our most strategically important and high profile initiatives: transforming our customer onboarding experience. This is an exciting opportunity to drive a major transformation program, introduce innovative product capabilities and create seamless, personalised customer journeys. With significant executive visibility, you'll have the opportunity to make a lasting impact on how customers engage with Tyro.

What you’ll do

• 
  

  Own the Strategy: Define and drive the product strategy and roadmap for Tyro's customer onboarding transformation, creating a seamless, scalable and personalised experience.

  
  


• 
  

  Transform the Experience: Reimagine the end‑to‑end onboarding journey, making it easier for customers to access new products and services. Lead the transformation from discovery through to launch and beyond.

  
  


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  Collaborate Across Tyro: Build strong relationships with senior stakeholders and cross‑functional teams, while managing third‑party vendors and complex technology integrations.

  
  


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  Lead and Deliver: Guide cross‑functional Agile squads, balancing long‑term strategic transformation with ongoing product enhancements and taking a hands‑on approach to driving outcomes.

  
  


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  Drive Data‑Led Decisions: Leverage product analytics, funnel performance and customer insights to inform priorities, improve conversion rates and continuously optimise the customer experience.

  
  

What you’d bring

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  Product Leadership: Extensive product management experience, with a proven track record of owning product strategy, roadmaps and delivering complex, high‑impact transformation initiatives.

  
  


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  Onboarding Expertise: Experience delivering digital onboarding, customer acquisition or identity verification solutions, ideally within payments, banking, fintech or regulated financial services.

  
  


• 
  

  Technical Capability: Strong technical understanding and confidence partnering with engineers, architects and designers to shape solutions, navigate technical complexity and drive delivery.

  
  


• 
  

  Commercial & Analytical Thinking: A data‑driven approach to product development, with experience using funnel analytics, conversion metrics and customer insights to improve performance and business outcomes.

  
  


• 
  

  Influence & Collaboration: Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, navigate complex regulatory environments and manage external technology partners.

  
  


• 
  

  Hands On Delivery Mindset: Experience leading cross‑functional Agile squads, with the ability to balance strategic thinking with hands‑on execution, solve complex problems and deliver meaningful customer outcomes.

  
  

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

• A mix of in‑office and remote working (3 days in the office)


• Learning and career development opportunities


• 18 weeks paid primary carers leave


• 12 weeks paid secondary carers leave


• Annual team‑based volunteer day


• Birthday Leave


• Power Up Day (Additional day of leave)


• Weekly team social events, snacks, craft beer and wine, ping pong and video games


• Taco Tuesdays


• Mental health and wellness initiatives


• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?