Presenter Services Coordinator

City of Melbourne; City of Melbourne; On-site; AUD 88,000 - 99,000; Full time

Benefits offered by this job

Flexible working

Parental leave (20 weeks)

Career development

Hybrid working

Job summary

The City of Melbourne, Kensington Town Hall presents a Presenter Services Coordinator role, a full-time permanent position within Creative Melbourne. You will coordinate presenter and hirer bookings, site visits, cost estimates and contracts to deliver welcoming, high-quality experiences.

Based in Melbourne, you’ll work with presenters, internal teams and partners to ensure events run safely and smoothly, while supporting promotional activity and community engagement at a premier venue.

Qualifications

• Experience working in a creative venue, events, front-of-house or similar environment, supporting a range of bookings, events and presenter or hirer enquiries.
• Demonstrated experience providing high-quality customer service and confidently responding to a diverse range of customers and stakeholders.
• Strong administrative and organisational skills, with the ability to coordinate bookings, schedules, hire contracts, documentation and other day-to-day venue requirements.
• Confidence using systems and databases to maintain accurate records, manage information and support reporting requirements.

Responsibilities

• Coordinate the end-to-end presenter and hirer experience, including enquiries, site visits, bookings, cost estimates, contracts, inductions and post-event administration.
• Build strong relationships with presenters and hirers, working closely with technical and internal teams to understand requirements and support successful event delivery.
• Support the ongoing development of Kensington Town Hall through feedback, evaluation and monitoring of the venue’s booking mix.
• Work collaboratively with the Communications Coordinator to support promotional activity and attract a diverse range of creative and community hirers.

Job description

Play a key role in creating welcoming, seamless experiences for presenters and hirers at Kensington Town Hall

$87,550 - $98,541 + 12% Super

Full Time, Permanent role

About the role

The Presenter Services Coordinator, Kensington Town Hall sits within the Creative Melbourne branch and offers an exciting opportunity to support the delivery of a welcoming, high-quality experience for presenters, hirers and visitors at one of Melbourne’s community and cultural venues.

As the primary contact for Kensington Town Hall, you will coordinate venue bookings and hire arrangements, support the delivery of events and work closely with presenters and internal teams to ensure activities are well planned and delivered safely and smoothly.

You’ll play an important role in supporting Kensington Town Hall as a desirable creative venue and community hub, helping facilitate a diverse range of creative and community activity.

A little more about the role

Coordinate the end-to-end presenter and hirer experience, including enquiries, site visits, bookings, cost estimates, contracts, inductions and post-event administration.

Build strong relationships with presenters and hirers, working closely with technical and internal teams to understand requirements and support successful event delivery.

Support the ongoing development of Kensington Town Hall through feedback, evaluation and monitoring of the venue’s booking mix.

Work collaboratively with the Communications Coordinator to support promotional activity and attract a diverse range of creative and community hirers.

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most important to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are an organised and customer-focused coordinator who enjoys working with a diverse range of people and creating positive experiences. You are comfortable managing multiple bookings and administrative requirements while maintaining strong attention to detail.

What your experience might look like

Experience working in a creative venue, events, front-of-house or similar environment, supporting a range of bookings, events and presenter or hirer enquiries.

Demonstrated experience providing high-quality customer service and confidently responding to a diverse range of customers and stakeholders.

Strong administrative and organisational skills, with the ability to coordinate bookings, schedules, hire contracts, documentation and other day-to-day venue requirements.

Confidence using systems and databases to maintain accurate records, manage information and support reporting requirements.

Benefits of working with us

Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

Work-life balance and hybrid working: We support flexible hours and alternative work arrangements (like ADOs).

Submit your application no later than 11:45pm onTuesday, 29 September 2026.

A few important things to note – don’t miss out!

Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.

Apply early! Applications are actively being reviewed throughout the advertising period, and we may close this advertisement before the listed closing date if we receive a sufficient number of suitable applications. To ensure you have the opportunity to be considered, we recommend submitting your application as soon as possible.

We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.

Need more info?

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.