Premium Services Host | The Star Brisbane

The Star Gold Coast; Brisbane; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Free buffet meal every shift

Fresh uniform daily, laundered on site

Discounted city parking

Up to 30% off dining & accommodation

24/7 rostered shifts available

Job summary

The Star Brisbane is seeking a Premium Services Host to deliver outstanding guest experiences, manage memberships, and handle account services. You will engage with a diverse guest base, provide information on promotions, and maintain accurate guest records with clerical support across shifts.

The role requires flexibility for a 24/7 rotating roster, weekends, and holidays. A passion for guest service and meticulous attention to detail will help you thrive in a fast-paced environment.

Qualifications

• Extensive experience in guest service or hospitality.
• Excellent verbal and written communication.
• Strong administrative and organizational skills.

Responsibilities

• Assist guests with enquiries and Star Club memberships.
• Maintain guest records and complete administrative tasks with accuracy.
• Provide accurate information about promotions and offerings to guests.
• Build relationships to encourage repeat visitation and loyalty.

Skills

Guest service

Hospitality

Communication

Administrative skills

Roster management

Tools

Microsoft Office

Job description

Premium Services Host | The Star Brisbane

Premium Services Host | The Star Brisbane

As a Premium Services Host, you will be the face of our Premium Services team, delivering exceptional service and creating memorable experiences for our valued guests. You will assist with guest enquiries, Star Club memberships and account services, while building strong relationships that encourage repeat visitation and loyalty.

Working in a fast-paced environment, you'll provide accurate information about our property, promotions and offerings, while maintaining guest records and completing administrative tasks with a high level of accuracy. Above all, you will ensure every interaction reflects The Star Brisbane's commitment to outstanding guest experiences and service excellence.

Why You’ll Love It Here:

• Immediate start, permanent part-time opportunity


• Free buffet meal every shift


• Fresh uniform daily, laundered on property


• Discounted city parking


• Up to 30% off dining & accommodation at The Star Brisbane Venues


• 24/7 rostered shifts available

What We’re Looking For:

• Extensive experience in a guest service, hospitality, hotel, or customer-facing environment, with a passion for delivering exceptional guest experiences.


• Outstanding verbal and written communication skills, with the ability to confidently engage with a diverse range of guests.


• Strong administrative and organisational skills, with the ability to manage multiple tasks while maintaining a high level of accuracy.


• Exceptional attention to detail and proficiency using a range of computer systems, databases, and Microsoft Office applications.


• Flexibility to work across a 24/7 rotating roster, including weekends, public holidays, and overnight shifts as required.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queens Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.