Premium Retail Coach: Elevate Client Experience & Teams

Tiffany & Co.; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee merchandise benefits

Milestone gifts

Global networking opportunities

Wellbeing program

Continuous training and up-skilling

Mentoring from experienced management

Cross-collaboration opportunities

Job summary

Tiffany & Co. in New South Wales is seeking a Retail Coach to mentor Boutique Leaders and Client Advisory teams, elevating premium in-store experiences and clientelling capabilities.

You will lead from the front, developing teams to uphold sales and service standards across the market while building brand ambassadors knowledgeable about heritage and product range. Responsibilities include coaching leaders, delivering training, and measuring impact via KPIs and NPS to continuously raise service

Qualifications

• Strong facilitation, communication, and interpersonal skills.
• Ability to interact with all levels of employees.
• Exhibits strong self-awareness and accountability.
• Leads by example to mentor teams across NSW stores.
• Supports embedding premium service standards and client engagement.
• Willing to work evenings, weekends and travel as needed.

Responsibilities

• Coach Client Advisors by observing interactions on the sales floor and sharing feedback.
• Partner with store leaders to identify opportunities via dashboards and NPS.
• Collaborate with leadership and HR on sales and KPI performance.
• Deliver training programs on client services, sales techniques, product training and onboarding.
• Assess training impact to reinforce concepts learned in formal training.

Skills

Facilitation

Communication

Interpersonal skills

Interact with all levels

Self-awareness

Empowerment

Confidence

Learning mindset

Travel readiness

Education

Senior leadership experience in premium customer service

Jewelry/watch industry experience

Graduate gemologist or GAA/GIA training

Training and development experience

Job description

Tiffany & Co. in New South Wales is seeking a Retail Coach to mentor Boutique Leaders and Client Advisory teams, elevating premium in-store experiences and clientelling capabilities.

You will lead from the front, developing teams to uphold sales and service standards across the market while building brand ambassadors knowledgeable about heritage and product range. Responsibilities include coaching leaders, delivering training, and measuring impact via KPIs and NPS to continuously raise service