Retail Coach | Full-time | QLD

Tiffany & Co.; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee merchandise benefits

Milestone gifts

High-performing team

Ongoing training

Mentoring from experienced management

Global networking opportunities

Well-being program

Collaborative team culture

Job summary

Tiffany & Co. is seeking a Retail Coach to mentor our Queensland boutiques and Client Advisors, elevating premium in-store experiences and clienteling skills. You will partner with Boutique Leaders to train teams, monitor sales floor interactions, and deliver programs on service excellence, product knowledge and onboarding.

Travel as needed to support stores across the market. As a senior contributor you will lead from the front, foster a learning culture, and help sustain the Tiffany Experience

Qualifications

• Strong facilitation, communication, and interpersonal skills.
• Ability to interact with all levels of employees.
• Exhibits strong self‑awareness.
• Empowers team and holds self and others accountable.
• Instills confidence and capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Willing to work Monday to Friday, evenings, weekends and travel as needed.

Responsibilities

• Support leadership teams to coach Client Advisors by monitoring and observing interactions on the sales floor and sharing strengths and areas for development on the go.
• Coach performance by partnering with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
• Partner with leadership and HR when reviewing sales and KPI performance of both the store and individual Client Advisors.
• Deliver training programs on a range of client services, sales techniques, product training and new‑starter onboarding.
• Assess and review the impact of training to embed concepts learned at formal training.

Job description

About the Role

Join our Retail Excellence team as Retail Coach mentoring our Queensland businesses.

Job Description

As the Retail Coach, you will partner with our Boutique Leaders and Client Advisors community to train the art of premium in‑store experiences and clienteling skills. Lead from the front to mentor and develop teams while ensuring sales and service standards are consistently upheld across the market. Your goal is to create exceptional Tiffany Brand Ambassadors who are knowledgeable about the brand’s heritage, product range and who have a strategic approach to client engagement and retention.

Responsibilities

• Support leadership teams to coach Client Advisors by monitoring and observing interactions on the sales floor and sharing strengths and areas for development on the go.
• Coach performance by partnering with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
• Partner with leadership and HR when reviewing sales and KPI performance of both the store and individual Client Advisors.
• Deliver training programs on a range of client services, sales techniques, product training and new‑starter onboarding.
• Assess and review the impact of training to embed concepts learned at formal training.

Required Qualifications

• Strong facilitation, communication, and interpersonal skills.
• Ability to interact with all levels of employees.
• Exhibits strong self‑awareness.
• Empowers team and holds self and others accountable.
• Instills confidence and capacity to succeed.
• Fosters a learning environment and mindset.
• Embraces challenges and encourages others to do so.
• Willing to work Monday to Friday, evenings, weekends and travel as needed.

Preferred Qualifications

• Senior leadership experience in results‑driven, premium customer service businesses.
• Jewelry and watch industry experience highly regarded.
• Graduate gemologist degree or previous Gemological Association of Australia (GAA) or GIA coursework is preferred.
• Training and development experience (facilitation skills).

Benefits and Perks

• Employee merchandise benefits and milestone gifts.
• High‑performing, caring, fun and dynamic team.
• Endless career opportunities with the world’s largest luxury group – LVMH.
• Ongoing training and individual up‑skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross‑collaboration.
• Well‑being and charitable giving/volunteering program.
• A vibrant, positive, innovative and collaborative team culture.

About the Business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence, with a reputation for the finest jewelry and effortless style. For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany’s rich heritage of celebrated artists, historic milestones and magnificent jewelry provides the foundation from which our employees build every day. Tiffany employees are passionate, kind and professionally committed, honoring every special moment in our clients’ lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience, is never compromised. We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of that promise. Our dedication to craftsmanship, timeless design and corporate sustainability remains a cornerstone of the brand.