Premium Food Concierge Specialist — Market Pavilion

Vicinity Centres; Melbourne; On-site; AUD 52,000 - 76,000; Full time

Job summary

Vicinity Centres is hiring a Food Concierge Representative at Chadstone Shopping Centre's Market Pavilion. You will leverage knowledge of food culture to guide guests with tailored recommendations, oversee safe storage of fresh foods, and ensure smooth day-to-day operations in a fast-paced hospitality environment.

You will communicate with multiple departments, resolve guest inquiries, and promote Chadstone’s services such as Handsfree Shopping and visitor amenities, delivering memorable,

Qualifications

• Enthusiastic foodie with knowledge of seasonal product and a passion for sharing it with others.
• Experience in a fast-paced hospitality environment with attention to detail and solution-oriented service.
• Hands-on experience with sales transactions, cash handling and using POS systems.

Responsibilities

• Provide a warm welcome and fond farewell to guests, ensuring they feel valued during their visit.
• Answer guest inquiries regarding Market services, stores, and amenities, delivering a positive experience.
• Promote Chadstone’s services such as Handsfree Shopping, Food Concierge and the Visitor Lounge.
• Handle guest feedback and complaints professionally, resolving issues and enhancing the guest experience.

Skills

Food knowledge

Hospitality experience

Cash handling

Customer service

Multi-tasking

Education

RSA certification

Tools

POS systems

Job description

Vicinity Centres is hiring a Food Concierge Representative at Chadstone Shopping Centre's Market Pavilion. You will leverage knowledge of food culture to guide guests with tailored recommendations, oversee safe storage of fresh foods, and ensure smooth day-to-day operations in a fast-paced hospitality environment.

You will communicate with multiple departments, resolve guest inquiries, and promote Chadstone’s services such as Handsfree Shopping and visitor amenities, delivering memorable,