Casual Food Concierge Representative - Chadstone

Vicinity Centres; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

Vicinity Centres is seeking a Casual Food Concierge Representative for Chadstone. This role blends your love of food with premium customer service, helping customers explore seasonal produce and enjoy a personalised shopping experience.

Join our Market Pavilion team to deliver exceptional service, stay current with food trends, and support daily operations and activations while working in a bustling retail environment.

Qualifications

• Experience in hospitality, retail or fast-paced customer service.
• Strong communication, multitasking and problem-solving skills.
• Experience with POS systems and cash handling.
• A genuine passion for food, cooking and seasonal produce.

Responsibilities

• Deliver exceptional, personalised customer service and share your passion for food.
• Provide food recommendations and stay up to date with seasonal offerings and food trends.
• Coordinate the safe storage and collection of customers' fresh food purchases.
• Manage customer enquiries, feedback and transactions.
• Support the day-to-day operations of the Market Pavilion, including activations and the test kitchen.
• Collaborate with the wider Chadstone team to deliver a seamless customer experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Cash handling

POS systems

Tools

POS systems

Job description

Casual Food Concierge Representative - Chadstone

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.

Are you a passionate foodie who loves connecting with people and creating exceptional customer experiences?

Chadstone is seeking a Food Concierge Representative to join our Market Pavilion team! This unique role combines your love of food with premium customer service, helping customers discover seasonal produce, explore food offerings and enjoy a personalised shopping experience.

Role purpose

Are you a passionate foodie who loves connecting with people and creating exceptional customer experiences?

Chadstone is seeking a Food Concierge Representative to join our Market Pavilion team! This unique role combines your love of food with premium customer service, helping customers discover seasonal produce, explore food offerings and enjoy a personalised shopping experience.

What You'll Be Doing

• Deliver exceptional, personalised customer service and share your passion for food.

• Provide food recommendations and stay up to date with seasonal offerings and food trends.

• Coordinate the safe storage and collection of customers' fresh food purchases.

• Manage customer enquiries, feedback and transactions.

• Support the day-to-day operations of the Market Pavilion, including activations and the test kitchen.

• Collaborate with the wider Chadstone team to deliver a seamless customer experience.

What We're Looking For

• A genuine passion for food, cooking and seasonal produce.

• Experience in hospitality, retail or a fast-paced customer service environment.

• Strong communication, multitasking and problem-solving skills.

• Experience with POS systems and cash handling.

• A proactive, team-oriented approach and a commitment to food safety.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

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