Premium Eyewear CX & Operations Coordinator - Profit Share

Proper Goods; Northern Beaches Council; Vor Ort; AUD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Employee discounts on luxury eyewear

Profit Share Program

Ongoing training and development

Career growth opportunities

Zusammenfassung

Proper Goods is a luxury eyewear distributor in Australia seeking a Customer Experience & Operations Coordinator. You will be the main contact for optometry customers, handling inquiries and processing orders while supporting stock and warehouse tasks.

Reporting to the Operations Manager, you will resolve issues, manage backorders, coordinate returns and warranty claims, and work closely with the sales team to deliver an outstanding customer experience.

Qualifikationen

• Experience in a customer-facing role delivering high-quality service.
• Strong communication and problem-solving abilities.
• Familiarity with ERP, CRM or inventory systems.
• Interest in premium eyewear or fashion is a plus.

Aufgaben

• Respond to customer inquiries via phone and email.
• Process orders, backorders, returns and warranty requests.
• Coordinate stock, deliveries and warehouse tasks as needed.
• Work with sales to maintain exceptional customer experience.
• Maintain accurate customer records and notes.

Kenntnisse

Customer service

Communication

Problem solving

ERP / inventory software

Tools

ERP system

CRM software

Inventory management software

Jobbeschreibung

Proper Goods is a luxury eyewear distributor in Australia seeking a Customer Experience & Operations Coordinator. You will be the main contact for optometry customers, handling inquiries and processing orders while supporting stock and warehouse tasks.

Reporting to the Operations Manager, you will resolve issues, manage backorders, coordinate returns and warranty claims, and work closely with the sales team to deliver an outstanding customer experience.