Pre-Sales Support Engineer - Enterprise

Sentinelone Inc.

North Lismore

Remote

AUD 110,000 - 160,000

Full time

2 days ago

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Benefits offered by this job

Restricted Stock Units (RSUs)

Employee Stock Purchase Plan (ESPP)

Competitive leave benefits

Gender-neutral parental leave

Medical and insurance benefits

Employee Assistance Program (EAP)

Global home office allowance

Internet and mobile phone allowance

Flexible benefits allowance

Job summary

SentinelOne seeks a Pre-Sale Support Engineer to join our Technical Support team. You will serve as the primary interface between customers, field engineers, and development, handling cases across Windows, Mac, and Linux.

You’ll define tools to boost support speed and quality, help design new channels and offerings, and craft SOPs to sustain consistency. A strong SaaS background and English communication are essential for success.

Qualifications

Bachelor's degree in CS/IT or related field and 8+ years in customer support or a customer-facing technical role.
Experience delivering SaaS customer services across frontline, second, and third tier levels.
Expert-level proficiency in Windows, Mac or Linux and a security mindset.

Responsibilities

Be the key interface between customers, field engineers and development for APJ.
Provide grade-A support for enterprise customers and improve support processes.
Design and rollout new support channels and service offerings.
Develop and maintain standard operating procedures for common situations.
Analyze workflows and suggest efficiency improvements.
Collaborate with product teams and act as customer advocate.
Coordinate with managers to deliver on company goals.