Pre-Sales & Implementation Specialist

Ezycollect; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

ezyCollect, founded in Sydney in 2014 and now part of Sidetrade, is Australia's leading Order-to-Cash platform helping SMEs automate receivables, collections and payments. As Pre-Sales & Implementation Specialist you’ll partner with Sales and own the implementation from deal to training, ensuring clients derive measurable value from the platform.

You’ll collaborate with global teams across Australia, the US and the UK, translate complex requirements into practical solutions, and deliver tailored

Qualifications

• Bachelor's degree or equivalent industry experience in IT, software implementation or ERP projects.
• Experience managing end-to-end projects with cross-functional teams and documentation.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Lead pre-sales efforts and translate client needs into clear requirements.
• Own end-to-end implementation and coordinate with CS and Product teams.
• Develop and execute training to help clients realise platform value.
• Provide feedback to Product based on client insights to improve offering.

Skills

Project management

Client-facing

Effective communication

Cross-team coordination

Documentation

Education

Bachelor's degree in Information Systems / IT / Computer Science

Tools

NetSuite

Xero

Acumatica

SAP B1

API integrations

Job description

Pre-Sales & Implementation Specialist

About us

Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses. We automate credit management, collections, and payments, taking the manual work out of getting paid. Our 1,500+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.

Now part of global AI leader Sidetrade, we're scaling our reach across three continents, bringing enterprise-grade technology to the mid-market while staying true to our Sydney roots. Australian innovation. Global ambition.

Why this role exists

Every new client brings a different set of accounts receivable problems, systems, and ways of working. We need someone who can sit with a prospective client, work out exactly what they need, and turn that into a solution that gets built, tested, and delivered without losing anything in translation.

You'll be the bridge between technical solutions and client success: partnering with Sales pre-deal, then owning the implementation once the deal is signed, all the way through to a client who's fully trained and getting value from the platform.

This is a full-time permanent position.

Your team

You'll work closely with Account Executives across Australia, the US and the UK (time zones can vary), and with Customer Success and Product teams on delivery. You'll report to our CRO.

Key responsibilities

Pre-sales

• Partner with Account Executives globally to understand prospective clients' accounts receivable challenges, and translate them into clear requirements.
• Analyse client business processes, accounts receivable workflows and system requirements to identify opportunities for system optimisation and automation.
• Lead tailored, technical product demos showing how ezyCollect can be configured and integrated with clients' accounting or ERP systems.

Implementation

• Document business and functional requirements, and solution specifications.
• Own end-to-end implementation, working with Customer Success (CSMs and TCS) and Product to deliver solutions tailored to client needs.
• Build and run test plans to make sure what gets delivered actually works before it goes live.
• Analyse business requirements and assess custom feature requests to determine feasibility, business value and alignment with product strategy.

Training and support

• Prepare and run client training sessions so clients fully leverage ezyCollect for their business needs.
• Create clear user and training documentation.

Feedback and improvement

• Act as the voice of the client, feeding actionable insights back to Product and Customer Success to improve ezyCollect's offering.

About you

Must-haves

• Bachelor's degree in Informations Systems, Information Technology, Computer Science or a related field, or equivalent relevant industry experience in business analysis, software implementation, ERP integration or solution consulting.
• Strong understanding of ERP and accounting software platforms like NetSuite, Xero, Acumatica, SAP B1 and other API integrations, with the ability to quickly learn complex solutions.
• Proven experience managing projects from start to finish, including cross-team coordination and proper documentation.
• Exceptional ability to convey technical concepts to non-technical audiences, both verbally and in writing.
• Skilled in identifying and solving client challenges through tailored solutions.
• Thrives in dynamic environments, managing multiple priorities with ease.

Desirables

• Background in accounts receivable automation or financial software.
• Experience developing or assisting with client training materials.
• Track record of ensuring high client satisfaction and adoption of solutions.

Traits we value

Collaborative, innovative thinker, detail-oriented, client-focused, proactive.