Practice Support Manager

The Birdanco Practice Trust; Western Australia; On-site; AUD 100,000 - 140,000; Full time

Job summary

RSM Australia is seeking an experienced Practice Support Manager to join our Business Advisory team in Perth. This role partners with Partners and senior leaders to oversee day-to-day operations, drive financial performance, coordinate workflows, and deliver an exceptional client experience.

You’ll bring strong organizational and people-skills, with proven experience in professional services and a proactive mindset focused on continuous improvement and operational excellence.

Qualifications

• Experience in practice management or operations in professional services.
• Experience in accounting, consulting, or client-focused environments.
• Strong commercial/financial acumen; budgeting, billing, WIP, debtors, reporting.
• Excellent organizational and project management skills.
• Strong stakeholder management; liaise with Partners and leaders.
• Collaborative approach to coordinating teams.
• Proficient with practice management, reporting, CRM systems.
• Proactive mindset with continuous improvement focus.
• Attention to detail and accountability.
• Tertiary qualifications in business/commerce/management.

Responsibilities

• Collaborate with Partners to support daily operations of the Business Advisory practice.
• Coordinate workflows, resourcing and priorities across the team.
• Support financial performance: budgeting, forecasting, billing, WIP, debtors, reporting.
• Monitor key metrics and provide insights to Partners.
• Support workforce planning, recruitment, onboarding and people initiatives.
• Work with team members to maintain a positive, high-performing environment.
• Support client administration and service delivery processes.
• Identify opportunities to streamline processes and improve systems.
• Coordinate operational projects across the team.
• Contribute to practice planning and growth initiatives.

Skills

Practice management

Operations

Stakeholder management

Project management

CRM systems

Continuous improvement

Attention to detail

Education

Business/Commerce degree

Tools

CRM systems

Practice management software

Job description

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role

We are looking for an experienced Practice Support Manager to join our Business Advisory team in Perth.

This is a key operational role within the practice, partnering closely with Partners and senior leaders to support the effective day-to-day management of the team. You'll have oversight across practice operations, financial performance, workflow, people coordination and process improvement, helping ensure the team operates efficiently while delivering an exceptional experience for our clients.

You’ll be someone who enjoys bringing structure to a busy environment, understands the commercial drivers of a professional services practice and is confident working with senior stakeholders.

Key responsibilities

In this role, you will:

• Collaborate with Partners and senior leaders to support the day-to-day operations of the Business Advisory practice
• Coordinate workflows, resourcing and competing priorities across the team
• Support the financial performance of the practice, including budgeting, forecasting, billing, work in progress (WIP), debtor management and reporting
• Monitor key practice metrics and provide meaningful insights to Partners and senior stakeholders
• Support workforce planning, recruitment, onboarding and broader people initiatives across the practice
• Work closely with team members to maintain a positive, collaborative and high-performing environment
• Support client administration and service delivery processes to ensure a consistent and high-quality client experience
• Identify opportunities to streamline processes, improve systems and enhance practice efficiency
• Coordinate operational projects and initiatives across the team
• Contribute to practice planning, growth initiatives and broader Business Advisory priorities

About you

You’ll be a highly organised and commercially minded professional who enjoys working at the centre of a busy professional services practice.

You will ideally bring:

• Previous experience in practice management, operations, business management or a similar role
• Experience within accounting, professional services, consulting or another client-focused environment
• Strong commercial and financial acumen, with experience across areas such as budgeting, billing, WIP, debtors and financial reporting
• Excellent organisational and project management skills, with the ability to manage multiple priorities
• Strong stakeholder management skills and confidence working closely with Partners and senior leaders
• A collaborative and supportive approach to working with and coordinating teams
• Strong systems capability and confidence working with practice management, reporting and CRM systems
• A proactive mindset with a focus on continuous improvement and operational excellence
• Excellent attention to detail and a high level of accountability
• Tertiary qualifications in business, commerce, management or a related discipline would be highly regarded

This position offers the opportunity to work closely with our Business Advisory leadership team and play an important role in how the practice operates, grows and supports its people and clients.

You’ll join a team where you can build strong relationships, broaden your experience and continue developing your career within a national professional services firm.

Life at RSM

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.