Practice Support Manager

Rsm-; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness benefits

Professional development

Collaborative culture

Job summary

RSM Australia in Perth seeks an experienced Practice Support Manager to join the Business Advisory team. The role partners with Partners and senior leaders to oversee day-to-day operations, workflow, and client service delivery, ensuring efficient practice performance and an exceptional client experience.

You will coordinate resourcing, budgeting, forecasting, WIP, and debtor management, while driving process improvements and workforce planning across the practice to support growth and

Qualifications

• Experience in practice management, operations or business management.
• Commercial and financial acumen with budgeting and reporting skills.
• Strong stakeholder management with senior leaders.

Responsibilities

• Collaborate with Partners and senior leaders to support day-to-day operations.
• Coordinate workflows, resourcing and competing priorities.
• Support financial performance including budgeting, forecasting, billing and WIP.
• Monitor metrics and provide insights to Partners and stakeholders.
• Support workforce planning, recruitment and onboarding.
• Drive process improvements and operational excellence.

Skills

Organised

Commercial acumen

Stakeholder management

Project management

CRM systems

Education

Bachelors in business/commerce/management

Tools

Billing software

Forecasting tools

Data dashboards

Practice management software

Job description

OUR VALUE PROPOSITIONAt RSM, our purpose is to instill confidence in a world of change for both our clients and our people.RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values – integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.Who we are:RSM Australia is a member of RSM, the world’s 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.About the role:We are looking for an experienced Practice Support Manager to join our Business Advisory team in Perth.This is a key operational role within the practice, partnering closely with Partners and senior leaders to support the effective day-to-day management of the team. You’ll have oversight across practice operations, financial performance, workflow, people coordination and process improvement, helping ensure the team operates efficiently while delivering an exceptional experience for our clients.You’ll be someone who enjoys bringing structure to a busy environment, understands the commercial drivers of a professional services practice and is confident working with senior stakeholders.Key responsibilitiesIn this role, you will:Collaborate with Partners and senior leaders to support the day-to-day operations of the Business Advisory practiceCoordinate workflows, resourcing and competing priorities across the teamSupport the financial performance of the practice, including budgeting, forecasting, billing, work in progress (WIP), debtor management and reportingMonitor key practice metrics and provide meaningful insights to Partners and senior stakeholdersSupport workforce planning, recruitment, onboarding and broader people initiatives across the practiceWork closely with team members to maintain a positive, collaborative and high-performing environmentSupport client administration and service delivery processes to ensure a consistent and high-quality client experienceIdentify opportunities to streamline processes, improve systems and enhance practice efficiencyCoordinate operational projects and initiatives across the teamContribute to practice planning, growth initiatives and broader Business Advisory prioritiesAbout you:You’ll be a highly organised and commercially minded professional who enjoys working at the centre of a busy professional services practice.You will ideally bring:Previous experience in practice management, operations, business management or a similar roleExperience within accounting, professional services, consulting or another client-focused environmentStrong commercial and financial acumen, with experience across areas such as budgeting, billing, WIP, debtors and financial reportingExcellent organisational and project management skills, with the ability to manage multiple prioritiesStrong stakeholder management skills and confidence working closely with Partners and senior leadersA collaborative and supportive approach to working with and coordinating teamsStrong systems capability and confidence working with practice management, reporting and CRM systemsA proactive mindset with a focus on continuous improvement and operational excellenceExcellent attention to detail and a high level of accountabilityTertiary qualifications in business, commerce, management or a related discipline would be highly regardedThis position offers the opportunity to work closely with our Business Advisory leadership team and play an important role in how the practice operates, grows and supports its people and clients.You’ll join a team where you can build strong relationships, broaden your experience and continue developing your career within a national professional services firm.Ready to make an impact? Apply today and join our Business Advisory team in Perth.Life at RSM:RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.How to apply:Please click on the “apply” button and complete our online application form.Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.