Practice Operations Lead: Performance & Growth

Focus Partners

City of Melbourne

On-site

AUD 150,000 - 200,000

Full time

2 days ago

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Job summary

Focus Partners in Melbourne, Australia, is seeking a Senior Manager, Practice Operations & Performance to lead advice operations teams, including Paraplanning and Client Services, and an Operations Manager. The role centers on day-to-day performance, capacity management, and translating strategy into practice‑level delivery to enable advisers to focus on client outcomes and growth.

The successful candidate will balance people leadership with commercial insight, drive continuous improvement, and

Qualifications

8+ years leadership experience in financial advice operations, paraplanning, or client services.
Proven ability to implement and embed change initiatives across the business.
Experience aligning processes across teams to support client outcomes.
Strong ability to coach, influence, and hold leaders accountable for results.
Balanced focus on commercial insight, capacity planning and risk management.

Responsibilities

Lead, coach and develop Operations Manager and Team Leads to drive accountability and consistent delivery of outcomes.
Build a culture of accountability, collaboration and client‑centricity.
Set clear expectations for workflow discipline, service quality, and capacity management.
Partner with advisers and leaders to improve utilisation and manage workloads.
Own operational reporting and translate into clear, actionable insights for leaders.
Ensure compliance with AFSL, governance frameworks, and BAU improvements.