Practice Manager l Carrum Downs

PETstock Vet Carrum Downs Pty Ltd; City of Frankston; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Annual conference attendance

Team member discounts

Woolworths rewards

Employee Assistance Program

Job summary

Petstock Vet Carrum Downs is looking for an enthusiastic Practice Manager to lead their team. This full-time role combines leadership, administration, and veterinary nursing responsibilities.

Ideal for experienced veterinary nurses ready to grow their skills in a supportive environment. The successful candidate will manage daily operations, inspire the team, and provide exceptional patient care while ensuring a positive workplace culture.

Qualifications

• Experienced veterinary nurse with strong clinical skills.
• Great communication skills and initiative.
• Ability to manage clinic operations and team support.

Responsibilities

• Manage daily operations and staff rosters.
• Lead, motivate and mentor the team.
• Provide high-quality veterinary nursing care.
• Deliver exceptional customer service.
• Monitor clinic goals and support financial performance.

Skills

Leadership

Veterinary Nursing

Communication

Team Management

Customer Service

Education

Recognised Veterinary Nursing qualification

Tools

IDEXX pathology

Digital Radiography

Job description

Petstock Vet - Carrum Downs Calling all experienced veterinary nurses ready to take the next step into leadership! Are you ready to combine your passion for veterinary nursing with an exciting leadership opportunity? We're looking for someone who loves pets, people and helping teams thrive. Someone who enjoys a challenge, brings strong organisation skills, leads with positivity, and has a great sense of humour. If that sounds like you, Petstock Vet Carrum Downs would love to hear from you!

Job Opportunity

We are seeking an enthusiastic and motivated practice manager to lead our team, on a full-time basis. This is a true dual‑role opportunity, combining leadership, administration and operational responsibilities with active veterinary nursing on the clinic floor. This is the perfect opportunity for an experienced veterinary nurse who is ready to grow their leadership skills while continuing to provide exceptional patient care and mentoring within a supportive and collaborative environment. Whilst experience is desired, it is not essential. If you're an experienced veterinary nurse with initiative, great communication skills and a passion for supporting others, we'd love to hear from you.

Responsibilities

• Herd cats
• Manage daily operations, staff rosters, workflow and clinic organisation (actual cats may also be involved).
• Lead and support the team
• Be a positive and approachable leader who motivates, mentors and develops team members.
• Stay hands‑on
• Continue working alongside the team, providing high‑quality veterinary nursing care and sharing your knowledge and experience.
• Deliver exceptional customer service
• Build strong relationships with clients and support outstanding patient outcomes.
• Drive clinic performance
• Monitor clinic goals, support financial performance and contribute to the ongoing success and growth of the practice.
• Hold a recognised Veterinary Nursing qualification
• With strong clinical nursing skills and confidence across all aspects of general practice nursing.

What you can expect:

• Purpose‑built clinic with modern facilities and equipment (IDEXX pathology, digital radiography, etc), to allow for the best patient care.
• A supportive Head Veterinarian to work alongside and mentor you as you build confidence and thrive in your new leadership role.
• The ability to make a meaningful impact on both team culture and clinic performance.
• A workplace culture that values collaboration, growth and wellbeing.
• Competitive remuneration package with regular reviews.
• No after‑hours, Sundays or Public Holidays.
• Ongoing leadership support from our Veterinary Operations team.
• Access to professional development and leadership training opportunities.

Some of the perks:

• Paid parental leave.
• Petstock Group Annual Conference attendance opportunities.
• Significant team member, family and pet discounts across the Petstock Group.
• Woolworths rewards and partnership benefits.
• Access to the Petstock Group Employee Assistance Program (health and wellbeing support).

Petstock Vet has established itself as an industry leader with a focus on delivering innovative patient care whilst providing a work environment where our team are valued for the experience & skill set, they bring. Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. As an inspired member of the Petstock Group, where we are inspired by pets to grow as people, we have established ourselves as industry leaders with a focus on delivering world class, innovative patient care & providing a work environment where our team feel like they belong and are valued for the experience & skill set they bring. Being a member of the Petstock Group, allows us to offer you, your family & pets generous benefits, such as product & services discounts, free access to health, financial & wellbeing support services along with a plethora of e‑training, whilst still retaining the feel of working in a small family‑owned business. Our fun, friendly and inclusive culture has been created to make sure you are set up for success and build a career with Petstock Vet you can be proud of!