Practice Manager

Nqphn Director Of Mental Health Gillian Yearsley; Townsville City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Leadership role within established ven

Supportive environment

Autonomy in role

Practice improvements

Competitive remuneration

Job summary

Townsville Specialist Medical Practice is seeking an experienced Practice Manager to lead the day-to-day operations of a busy multi-specialist clinic. You will oversee administrative and clinical staff, manage rostering, and ensure governance, billing, and compliance are maintained.

The role requires strong organisation, clear communication, and the ability to work independently while resolving issues and improving practice efficiency.

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and prioritise competing demands.
• Proactive in identifying and resolving issues.

Responsibilities

• Oversee day-to-day operations of a multi-specialist medical practice.
• Manage administrative staff and rostering, leave, and workforce coordination.
• Provide financial and administrative oversight including billing and reconciliation.
• Ensure policies, procedures, compliance, WHS and privacy are followed.
• Support accreditation, regulatory compliance and stakeholder liaison.
• Drive operational improvements and staff training.

Skills

Organisational skills

People management

Decision making

Tools

Genie Solutions

Job description

Job Description

Practice Manager – Specialist Medical Practice

Industry: Healthcare and medical

We are seeking an experienced Practice Manager to join our specialist medical practice in Townsville. This is a hands-on management role suited to a highly organised experienced medical Practice Manager who is confident overseeing the day-to-day operations of a busy multi specialist practice supporting both clinical and administrative teams.

About the role

The Practice Manager is responsible for the effective operation and leadership of the practice, including:

• managing and supporting administrative staff
• overseeing daily practice operations and workflow
• staff management, performance and HR
• rostering, leave, and workforce coordination
• financial and administrative oversight, including billing and reconciliation
• maintaining practice policies, procedures, and compliance requirements
• supporting accreditation, WHS, privacy, and regulatory compliance
• liaising with stakeholders
• managing systems, processes including operational improvements
• recruitment, onboarding, and staff training
• identifying and resolving operational issues and ensuring appropriate follow-up
• supporting the practice's continued development and efficiency.

About you

We are looking for someone who has:

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• The ability to work independently, prioritise competing demands, and make sound decisions.
• Proactive to identifying and resolving issues.
• Strong attention to detail and a high level of accountability.
• Experience with HR, compliance, policies, and workplace processes.
• The ability to work collaboratively with doctors and clinical staff.

Desirable skill requirements

• Previous experience as a medical practice manager, medical clinical coordinator, or non-medical practice manager.
• Experience within a specialist or medical practice will be highly regarded.
• Experience with Genie Solutions practice management software is highly desirable.
• Experience managing staff and overseeing a medical practice environment.
• Strong knowledge of medical administration and practice operations.

What we offer

• Opportunity to take a key leadership role within an established specialist practice.
• Supportive and professional working environment.
• Variety and autonomy within the role.
• Opportunity to contribute to ongoing practice improvements.
• Competitive remuneration commensurate with experience.