Power Platform Support Engineer — Apps & Automate

Avanade; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Avanade is seeking a Power Platform Support Engineer to provide day-to-day support across Power Pages, Dataverse, Power Apps, and Power Automate for client environments. You will translate issues into actionable fixes, develop lightweight automation, and support release cycles.

You will collaborate with business and technology stakeholders, maintain design docs and runbooks, and contribute to governance, security, and performance improvements.

Qualifications

• 5+ years’ experience supporting Microsoft Power Platform in live client environments.
• Experience with Power Pages, Dataverse, Power Automate, and SIT/go-live activities.
• Bachelor’s degree in IT or related field.
• Australian citizen eligible for security clearance.

Responsibilities

• Provide day-to-day Power Platform support across client environments, including Power Pages websites, Dataverse, Power Apps, Power Automate, integrations, authentication, security, and environment reliability.
• Analyse client issues and requests, then translate them into support actions, application changes, configuration updates, integration fixes, or technical remediation activities.
• Prepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials.
• Support release management activities, environment readiness, solution deployment validation, configuration changes, patches, rollback planning, and release-cycle testing.
• Develop and maintain low-to-medium complexity Power Pages components, Power Automate flows, Power Apps changes, Dataverse configurations, and platform improvements across supported solutions.
• Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, and support teams.
• Support service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes.
• Use Power Pages, Dataverse, Power Apps, Power Automate, Power Platform admin centre, Microsoft Entra ID, JavaScript, HTML, CSS, Liquid templates, Web APIs, and Azure services where appropriate to support delivery and issue resolution.
• Track incidents, ticket trends, application issues, flow failures, platform outcomes, service outcomes, and client feedback, then recommend continuous improvements.

Skills

Power Pages

Dataverse

Power Apps

Power Automate

Power Platform admin

Solution management

Entra ID

Web technologies

Integration patterns

Support processes

SLA management

Stakeholder management

Education

Bachelor's degree in IT

Tools

Dynamics 365

Azure Logic Apps

Azure Integration Services

JavaScript

HTML

CSS

Liquid templates

Job description

Avanade is seeking a Power Platform Support Engineer to provide day-to-day support across Power Pages, Dataverse, Power Apps, and Power Automate for client environments. You will translate issues into actionable fixes, develop lightweight automation, and support release cycles.

You will collaborate with business and technology stakeholders, maintain design docs and runbooks, and contribute to governance, security, and performance improvements.