Portfolio Manager - Demand Management

TPG Telecom; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid work

Stay Connected Mobile plan

Stay Connected NBN plan

Your Leave - extra leave

Learning Hub access

Corporate partner discounts

Job summary

TPG Telecom seeks a Portfolio Manager to oversee IT Demand Management, align initiatives with the strategic roadmap, and balance capacity and funding. You will lead stakeholder engagement at peer and executive levels while driving demand process improvements and reporting across the IT BSS portfolio.

You’ll build relationships, manage budgeting and governance, and mentor a delivery-forward team in a hybrid work environment.

Qualifications

• Minimum 10 years in a competitive IT & Digital environment, preferably Telecom Delivery.
• Proven experience in complex project delivery, annual roadmaps and budgets.
• Strong stakeholder engagement at peer and executive levels.

Responsibilities

• Act as IT first point of contact for new IT Demand engagements and guide owners to the correct intake pathway.
• Collaborate with Strategic Planning Office to create the portfolio roadmap and improve demand processes.
• Lead initiative sizing sessions and roadmap planning with thorough pre-work.
• Coordinate portfolio delivery to meet strategic objectives and benefits.
• Monitor portfolio status, reports, and corrective actions; manage budget governance and funding handovers.
• Coach and mentor the team to deliver with quality.

Skills

IT Demand Management

Stakeholder engagement

Portfolio governance

Delivery planning

Budget management

Vendor management

Leadership

Analytical skills

Job description

JOB DESCRIPTION

The Portfolio Manager purpose is to work within the IT Demand Management function to manage the intake of ideas/work, ensure there is strategic and standardised supporting information on these initiatives and support ongoing prioritisation. The role will be the first point of contact for all IT BSS demand received from our internal Business and IT Stakeholders, while gaining an understanding of each areas long term strategy, aligning demand with capacity / funding availability, ensuring TPG IT strategic roadmap and annual / long range planning is consistent, coherent and achievable.

Your Opportunity

The Portfolio Manager purpose is to work within the IT Demand Management function to manage the intake of ideas/work, ensure there is strategic and standardised supporting information on these initiatives and support ongoing prioritisation. The role will be the first point of contact for all IT BSS demand received from our internal Business and IT Stakeholders, while gaining an understanding of each areas long term strategy, aligning demand with capacity / funding availability, ensuring TPG IT strategic roadmap and annual / long range planning is consistent, coherent and achievable. Key to success will be the way in which this role builds relationships with key business stakeholders at a peer and executive level, peers across all technology domains, as well as taking a hands‑on approach to Demand and Delivery process improvements and reporting of the TPG IT roadmap.

You’ll Make Impact By

• Act as IT First point of contact for new IT Demand engagements, help guide Initiative owners to correct intake pathway. Building strong relationships with key Stakeholders to understand business need, challenges and opportunities. Establish the appropriate meeting cadence with IT leadership and key stakeholders


• Work closely with Strategic Planning Office to manage the flow of initiatives through the appropriate planning forums and intake pathways to create the portfolio roadmap while support current and improving demand processes.


• Establish and run the Initiative sizing sessions (to determine IT delivery estimations) & roadmap planning sessions ensuring all preparation is done in advance and that the sessions are productive


• Manage the Portfolio of work in a coordinated fashion to achieve clearly defined strategic objectives and associated benefits as defined by IT Planning leadership and as agreed through the planning process.


• Monitor and report Portfolio status, progress reports and recommend any corrective actions to be taken to the Head of Demand Management. Monitor from Delivery handover to deployment to support any change management or resourcing requirements.


• Responsibility for the Portfolio areas budget – enabling project finance approvals via governance forums at initiation stage, reporting on pipeline balance, manage project finance handover to Delivery teams and maintain visibility and reporting on spend through project lifecycle.


• Assist in the maintenance and reporting of IT BSS Resourcing capacity and utilisation to improve optimal resource usage, highlight areas of over or under utilisation.


• Coach and mentor the team, developing talent and fostering an environment of delivery with quality.

What You’ll Bring

• A minimum of 10 years experience in a competitive IT & Digital environment preferably Telecommunications Delivery environment


• Proven experience in Complex Project delivery, planning annual roadmaps, reporting, budgets, forecasts, and reconciliations with High-level knowledge of Delivery Methodologies


• Good understanding and experience in AI Mobilisation within large enterprises


• Strong attention to detail, organisational and analytical skills


• Demonstrate a high-level knowledge of project management delivery processes.


• Strong leadership and communication ability with a demonstrated ability to be pragmatic.


• Demonstrate strong vendor management capabilities and ability to work with cross functional teams


• Excellent stakeholder engagement and management skills


• Excellent financial management skills


• Ability to manage competing priorities and deadlines

What’s in it for you?

• Flexible hybrid way of working (from home and office)


• ‘Stay Connected Mobile’ – Access to a free mobile plan


• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)


• ‘Your Leave’ - additional leave to be used whenever you like - every year


• Access to TPG Learning Hub platform and internal development opportunities


• Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

About Us

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

About The Team

Our Technology team builds and evolves the networks and platforms that keep millions of Australians connected every day. From mobile and fixed networks to digital platforms and data, you’ll work at the forefront of innovation solving complex challenges and helping shape the future of connectivity.