Portfolio Manager

Accor Apartments & Realty; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Accor Apartments & Realty is seeking a Portfolio Manager to lead strategy and operations across a portfolio of student accommodation, residential living, and permanent letting properties in Australia. You will drive performance, mentor multi-site teams, and implement portfolio-wide operational strategies to deliver premium experiences for residents and owners.

You will act as a brand ambassador, navigate stakeholder environments, and identify growth opportunities while ensuring compliance and

Qualifications

• Bachelor's degree in Business, Property, Hospitality Management, Real Estate, Commerce, or a related discipline is highly preferred.
• Significant multi-site operations management experience in student accommodation, hospitality, residential living, or property management with budgets and KPIs.
• Sound knowledge of Residential Tenancies Act (RTA) or equivalent state frameworks and property management systems.
• Confident communication, negotiation, and relationship-building with owners, tenants, and internal teams.
• Strong business acumen with strategic, mid- to long-term planning capabilities.
• Proven coaching and mentoring ability aligned with Accor’s values.

Responsibilities

• Develop and implement portfolio-wide operational strategies; monitor KPIs, conduct site visits and audits, ensuring performance and compliance.
• Lead, motivate and mentor Residence Managers, Community Managers, and operational teams to foster a high-performance culture.
• Manage permanent letting portfolio in compliance with RTA; oversee tenancy documents, inspections, maintenance, and tribunal representation when required.
• Identify market trends; support growth strategies, acquisitions and new openings; liaise with owners to optimise conversions to Accor Holiday letting pool.
• Manage budgets, financial performance, and end-of-month processes; produce departmental portfolio reports.
• Promote proactive WHS culture and sustainable asset/energy management aligned with Accor values.

Skills

Multi-site operations

Student accommodation

Hospitality management

Property management

Budgets & KPIs

Geographically dispersed teams

RTA knowledge

Property management systems

Stakeholder management

Negotiation

Strategic thinking

Coaching & mentoring

Education

Bachelor's degree in Business, Property, Hospitality Management, Real Estate, Commerce, or related discipline

Job description

Purpose

As the Portfolio Manager, you will provide strategic leadership and operational oversight across a portfolio of student accommodation, residential living, and permanent letting properties. Your mission is to drive business performance, lead and mentor multi-site management teams, and implement portfolio-wide operational strategies that deliver consistent, premium experiences for our residents and owners.

In this dynamic, portfolio-based role, you will act as a passionate brand ambassador, navigating complex stakeholder environments and maximizing the growth and profitability of your assigned properties.

Primary responsibilities

• Develop and implement portfolio-wide operational strategies and best practices. Monitor key performance indicators (KPIs), conduct regular site visits and audits, and ensure properties consistently achieve business performance and compliance objectives.
• Lead, motivate, and mentor Residence Managers, Community Managers, and operational teams. Foster a high-performance, inclusive culture focused on accountability, outstanding customer service, employee engagement, and career development.
• Manage a permanent letting portfolio in strict compliance with the Residential Tenancies Act (RTA) or relevant state governing guidelines. Oversee tenancy documentation, conduct property inspections, coordinate necessary maintenance, and represent Accor in court or tribunal proceedings when required.
• Identify market trends and support business growth strategies, acquisitions, and new property openings. Liaise with unit owners to resolve escalated issues and identify opportunities to convert permanent rentals into the Accor Holiday letting pool to maximize portfolio keys.
• Manage budgets, financial performance, and end-of-month procedures, including processing transactions and producing departmental financial and portfolio reports.
• Promote a proactive Work Health and Safety (WHS) culture, ensuring a safe physical and psychological workplace. Support Accor’s commitment to minimizing environmental impact and practicing sustainable asset and energy conservation.

Skills and experience

• A Bachelor's degree in Business, Property, Hospitality Management, Real Estate, Commerce, or a related discipline is highly preferred.
• Significant experience in multi-site operations management, student accommodation, hospitality, residential living, or property management, with a proven track record of managing budgets, financial KPIs, and geographically dispersed teams.
• Sound working knowledge of the Residential Tenancies Act (RTA) (or equivalent state legislative frameworks), property management systems, and the legal documentation required for permanent letting portfolios.
• Confident and articulate communication, negotiation, and relationship-building skills, with a demonstrated ability to navigate complex stakeholder environments (owners, tenants, and internal teams) and resolve escalated issues.
• Strong business acumen with the ability to make commercially sound decisions, think strategically on a mid-to-long-term scale, and identify emerging industry trends.
• A proven coach and mentor who can inspire teams, embrace organizational change, and lead with high personal integrity, energy, and an entrepreneurial spirit in alignment with Accor’s values.