Porter (Summer Placement)

Westin Hotels & Resorts; Melbourne; On-site; AUD 25,000 - 30,000; Part time

Job summary

Westin Hotels & Resorts at 205 Collins Street, Melbourne, seeks a part-time Bell Desk Associate to greet guests, escort them to rooms, assist with luggage, and arrange transportation as needed.

You will inform guests about property amenities, local areas of interest, and hours of operation while maintaining a clean, professional appearance and confidentiality.

Qualifications

• High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• License or Certification: None.

Responsibilities

• Greet and escort guests to rooms and assist with opening doors.
• Inform guests of property amenities, services, hours of operation, and local attractions.
• Identify and explain room features to guests and assist with luggage handling.
• Arrange transportation for guests and record advance transportation requests as needed.
• Provide directions and assist with loading/unloading luggage as necessary.
• Follow all company policies and procedures and maintain professional appearance.

Education

High school diploma or GED equivalent

Job description

Job Number

26138056

Job Category

Rooms & Guest Services Operations

Location

205 Collins Street, Melbourne Victo 3000, Australia VIEW ON MAP

Schedule

Part Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.