Night Supervisor

Westin Hotels & Resorts; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Westin Melbourne at 205 Collins Street seeks a full-time on-site Front Office/ Night Audit associate to post charges, balance tills, process room charges, and handle guest requests with courtesy.

The role requires a high school diploma and up to 1 year of related experience, with no supervisory duties. Join a team focused on guest well-being within the Marriott/Westin brand environment.

Qualifications

• High school diploma or GED required.
• Less than 1 year related work experience preferred.
• No supervisory experience required.

Responsibilities

• Complete end-of-day activities including posting charges to accounts and night audit backup.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Handle check-ins, issue and reissue room keys, and balance receipts.
• Answer phones with professional etiquette and assist guests with requests.
• Adhere to all policies, protect assets, and maintain guest confidentiality.

Skills

Guest service

Cash handling

Night audit

Telephone etiquette

Education

High school diploma or GED

Job description

Additional Information

Job Number 26131545

Job Category Finance & Accounting

Location 205 Collins Street, Melbourne Victo 3000, Australia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.