Port Resource Allocator

dnata; City of Hume; On-site; AUD 65,000 - 90,000; Full time

Job summary

dnata in Melbourne is seeking a Resource Allocator to join the Ground Operations team. The role involves determining aircraft resources, updating worksheets, and allocating shifts across a 24/7 rotating roster with strict adherence to SLAs and fatigue requirements.

Successful candidates will be trained and supported to meet expectations. You must have Australian working rights, ASIC eligibility, and strong Excel/Power BI skills to manage rosters and crew sheets accurately.

Qualifications

• Experience in or knowledge of Ground Operations.
• Advanced Microsoft Excel and Power BI skills.
• Ability to obtain and maintain an Aviation Security Identification Card (ASIC).
• Unrestricted working rights in Australia.

Responsibilities

• Determining and obtaining aircraft resources and updating worksheets in line with airlines' Service Level Agreements.
• Actioning sick leave, personal leave and other absences as advised by the Service Delivery Supervisor or Manager.
• Allocating available shifts through a fair, transparent process within budget.
• Actioning shift swaps per standard operating procedures.
• Preparing accurate worksheets and crew sheets for Service Delivery Supervisors and Managers.
• Proactively managing staff allocation for disruptions and delays.
• Maintaining staff and business confidentiality.
• Ensuring rosters and allocations comply with the Enterprise Agreement, Award and fatigue management requirements.
• Verifying staff hold current qualifications and certifications before task allocation.
• Liaising with airline customers and operational teams on resourcing changes and SLA compliance.

Skills

Ground Operations knowledge

Microsoft Excel

Power BI

ASIC (Aviation Security Identification

Working rights Australia

Tools

Microsoft Excel

Power BI

Job description

About dnata

dnata is a leading global air services provider, operating in 35 countries and delivering ground handling, cargo, catering and travel services to major airlines.

About dnata

dnata is a leading global air services provider, operating in 35 countries and delivering ground handling, cargo, catering and travel services to major airlines.

In Australia, dnata is the market leader in Ground Handling Services, operating at seven of the country's busiest airports across passenger, ramp, cargo, catering, cabin cleaning and lounge operations.

At Melbourne Airport, dnata works closely with over 25 airline partners to deliver safe, efficient and reliable ground services around the clock.

About the role

We are currently looking for a Resource Allocator to join the Ground Operations team in Melbourne.

Successful candidates will receive training to fulfil the role and meet set expectations. The role operates on a rotating roster, seven (7) days a week with varying hours.

Position Overview

• Determining and obtaining aircraft resources and updating worksheets in line with airlines' Service Level Agreements
• Actioning sick leave, personal leave and other absences as advised by the Service Delivery Supervisor or Manager
• Allocating available shifts through a fair, transparent process within budget
• Actioning shift swaps per standard operating procedures
• Preparing accurate worksheets and crew sheets for Service Delivery Supervisors and Managers
• Proactively managing staff allocation for disruptions and delays
• Maintaining staff and business confidentiality
• Ensuring rosters and allocations comply with the Enterprise Agreement, Award and fatigue management requirements
• Verifying staff hold current qualifications and certifications before task allocation
• Liaising with airline customers and operational teams on resourcing changes and SLA compliance

About you

To be successful in this role, you must have:

• Unrestricted working rights in Australia
• Ability to obtain and maintain an Aviation Security Identification Card (ASIC)
• Availability to work a 24/7 rotating roster, including nights, weekends and public holidays
• Working knowledge of or experience in Ground Operations
• Strong computer skills, including advanced Microsoft Excel and Power Bi
• Ability to work autonomously and follow procedures
• Ability to work under pressure with accuracy and attention to detail
• Punctuality and reliability
• Commitment to dnata's values, integrity and professionalism
• Ability to work to strict time frames
• Experience using workforce management or rostering systems highly regarded

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.