Port Kembla Onsite IT Help Desk Analyst

Capgemini; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Career development

Total rewards package

Job summary

Capgemini is seeking an IT Helpdesk Support professional to act as the first point of contact for end-user issues. You will triage, log, and resolve incidents, escalating to technical teams when needed, while delivering clear and empathetic support for desktops, apps, and access.

Based 100% onsite at the client’s Port Kembla, NSW location, the role requires teamwork, strong communication, and comfort with shift-based work.

Qualifications

• Strong interest in technology and a desire to grow in IT support.
• Excellent verbal and written communication with a customer-first mindset.
• Experience in customer-service roles supporting users professionally.
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support.
• Ability to work effectively in a team and adapt to shift-based work when required.

Responsibilities

• Serve as the first point of contact for end-user IT issues, handling inbound calls and tickets.
• Triage, log, and resolve incidents where possible, escalating to technical teams when required.
• Provide first-level support for desktops, applications, user access, and basic infrastructure services.
• Communicate clearly with users, delivering timely, professional, and empathetic support.
• Document repeatable fixes and follow ITIL-aligned processes to ensure accurate, high-quality ticket handling.

Skills

Tech curiosity

Customer focus

Verbal communication

Troubleshooting basics

Team player

Job description

Capgemini is seeking an IT Helpdesk Support professional to act as the first point of contact for end-user issues. You will triage, log, and resolve incidents, escalating to technical teams when needed, while delivering clear and empathetic support for desktops, apps, and access.

Based 100% onsite at the client’s Port Kembla, NSW location, the role requires teamwork, strong communication, and comfort with shift-based work.