Policy Operations Lead — Risk & Compliance (Hybrid)

ClearView; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

ClearView in Sydney seeks a Senior Operations Leader to run the Policy Maintenance team, ensuring efficient delivery, risk controls and customer outcomes.

You will drive performance, coach staff, manage regulatory obligations and partner with Life Operations and Risk teams in a hybrid role.

The role requires 3-5 years of leadership in operations, RG146 desirable, and a strong focus on accountability and continuous improvement.

Qualifications

• Minimum 3 to 5 years' leadership experience within an operational environment with a proven track record of delivering customer, people, and business outcomes.
• Leadership experience in the Life Insurance industry highly preferred.
• RG146 accreditation, or the ability to obtain accreditation, is desirable.
• Sound understanding of the Life Insurance Code of Practice, relevant regulatory frameworks, and risk and compliance obligations within a regulated financial services environment.

Responsibilities

• Lead the day-to-day operations of the Policy Maintenance team, driving service excellence and embedding agreed ways of working across the broader Operations function.
• Own and manage team performance against key operational metrics, including productivity, workflow management, quality outcomes, regulatory compliance, service standards.
• Develop and maintain strong stakeholder relationships, effectively balancing competing priorities while fostering collaboration, transparency, and alignment to organisational goals.
• Proactively oversee governance, risk, and compliance activities to ensure adherence to all regulatory and business requirements, including risk management, controls assurance, incident management, and complaints resolution.
• Champion a strong risk and compliance culture by taking ownership of role-specific obligations, promoting accountability, and reinforcing that risk management is everyone's responsibility.
• Lead, coach, and develop team members through effective performance management and career development activities that support employee engagement and retention.
• Provide subject matter expertise and operational leadership across projects, regulatory change initiatives, business transformation activities, and continuous improvement programs.
• Maintain ownership of the Policy Maintenance Hub, ensuring policies, procedures, controls, and operational documentation remain accurate, current, compliant, and accessible to support effective team performance.
• Drive a culture of accountability, customer focus, continuous improvement, and operational excellence across the team.

Skills

Leadership

Stakeholder engagement

Communication

Process improvement

Planning & prioritisation

Education

RG146 accreditation

Job description

ClearView in Sydney seeks a Senior Operations Leader to run the Policy Maintenance team, ensuring efficient delivery, risk controls and customer outcomes.

You will drive performance, coach staff, manage regulatory obligations and partner with Life Operations and Risk teams in a hybrid role.

The role requires 3-5 years of leadership in operations, RG146 desirable, and a strong focus on accountability and continuous improvement.