Platform Reliability Lead: AI-Driven Ops & SRE

Datacom; City of Melbourne; Hybrid; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom in Australia is seeking a seasoned technology leader to transition from manual operations to an automated, AI-led Mode 2 platform engineering model for our Reliability Operations Hub (ROH). You will lead a 24x7 operation across hybrid and cloud environments, shaping an SRE-as-a-Service model and driving significant toil reduction.

You will combine strategic vision, people leadership and commercial acumen to deliver measurable outcomes, including faster incident resolution, improved

Qualifications

• Bachelor's degree in a relevant field (IT/Engineering) and 15+ years in large-scale tech ops.
• Proven experience leading SRE/Platform Engineering teams across regions.
• Strong track record delivering automation-first transformations.

Responsibilities

• Lead 24x7 technical operations with follow-the-sun coverage.
• Own ROH Front Door operating model and improve intake/assignment of work.
• Drive automation through Ansible and AI-assisted workflows.
• Establish SRE practices: SLOs, error budgets, and continuous improvement.
• Lead major incidents and executive communications during crises.
• Build and standardise runbooks and knowledge docs.

Skills

Team leadership

SRE/Platform Engineering

Automation strategy

Incident management

Commercial leadership

Cross-region coordination

Education

Bachelor's degree in IT/Engineering

Tools

Ansible Automation Platform

ITSM tooling

Observability platforms

Cloud platforms (AWS/Azure/GCP)

Job description

Datacom in Australia is seeking a seasoned technology leader to transition from manual operations to an automated, AI-led Mode 2 platform engineering model for our Reliability Operations Hub (ROH). You will lead a 24x7 operation across hybrid and cloud environments, shaping an SRE-as-a-Service model and driving significant toil reduction.

You will combine strategic vision, people leadership and commercial acumen to deliver measurable outcomes, including faster incident resolution, improved