Platform Reliability Lead: AI-Driven Automation

Datacom; Sydney; Hybrid; AUD 250,000 - 350,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom is seeking an exceptional technology leader to transition from manual operations to an automated, AI-led Mode 2 platform engineering model for our Reliability Operations Hub (ROH).

You'll build a 24x7, AI-enabled platform that modernises hybrid/cloud environments, delivering safer, faster incident resolution and significant toil reduction while shaping a new SRE-as-a-Service offering.

Qualifications

• 15+ years' experience in large-scale technology operations environments.
• Strong experience leading 24x7 operational functions across multiple regions/time zones.
• Commercial leadership with service-based delivery, pricing, and margins.

Responsibilities

• Lead 24x7 Technical Operations with follow-the-sun support and operational excellence.
• Drive SRE & Automation Excellence via automation swarms and AI-assisted workflows.
• Own Major Incident & Platform Resilience through rapid restoration and RCA processes.
• Build Operational Standards & Knowledge Management with runbooks and standard configurations.
• Shape Commercial Service Growth by productising observability and automation capabilities.

Skills

Leadership

Incident management

Automation

SRE principles

Cloud platforms

Tools

Ansible Automation Platform

ITSM tooling

CI/CD tooling

Job description

Datacom is seeking an exceptional technology leader to transition from manual operations to an automated, AI-led Mode 2 platform engineering model for our Reliability Operations Hub (ROH).

You'll build a 24x7, AI-enabled platform that modernises hybrid/cloud environments, delivering safer, faster incident resolution and significant toil reduction while shaping a new SRE-as-a-Service offering.