Platform Manager - Salesforce

Qantasgroup; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Job summary

Qantas is seeking a Platform Manager - Salesforce to own the Salesforce platform end to end within our Product Innovation Centre in Adelaide. You will lead a platform squad focused on health, reusable components and enablement, while governing configuration and security.

The role requires deep Salesforce expertise, experience with platform governance, and the ability to drive value through reuse and standardisation across product squads.

Qualifications

• 7–10 years in platform, systems or technology management roles.
• Hands-on Salesforce experience (mandatory) with Service and/or Sales Cloud.
• Experience managing vendors and hybrid delivery environments.
• Experience delivering platform outcomes under regulated cyber security standards.

Responsibilities

• Own Salesforce platform end to end, including health, security, reliability and lifecycle.
• Lead a platform squad focused on health, reusable components and enablement.
• Build and maintain reusable components, shared services and global configurations.
• Set guardrails, standards, access and security controls for the platform.
• Influence direction toward reusable, secure solutions across squads.
• Manage platform release cycles and global configuration, including dependencies.
• Maintain strong network with squads and align delivery rhythms and dependencies.
• Champion the platform across Qantas and maximise value from OOTB capabilities.
• Manage day-to-day stakeholder relationships and third-party vendors.

Skills

Platform management

Vendor management

Stakeholder management

Cyber security

Emergent Tech awareness

Tools

Salesforce

Job description

At Qantas, our teams come together to create new and unique experiences for our customers.

A fantastic opportunity to own and grow the Salesforce platform that powers experiences across Qantas.

Full-time and permanent position based at our new Product Innovation Centre in Adelaide.

Join Qantas at our brand-new Product Innovation Centre in Adelaide and take ownership of one of our most important internal platforms.

The Platform Manager - Salesforce owns the strategic vision for the Salesforce platform at Qantas, organises the backlog and owns its day-to-day management, ensuring it is stable, secure, scalable and fit for purpose for product teams to develop on. The role balances platform standards, technical risk and product demand to enable faster, safer and more consistent delivery outcomes.

Working closely with other Product Managers, Engineers and Enterprise Architecture, the Platform Manager - Salesforce acts as a technical steward, overseeing platform lifecycle management, governing configuration and extension patterns, and ensuring platforms are consumable, reusable and designed for self-service across the organisation.

This is a leadership and ownership role, distinct from the hands-on technical lead sitting within the squad - you'll be technically astute and know Salesforce in depth, but your focus will be on the platform's value, reuse and direction, influencing how other squads build rather than controlling their backlogs directly. Your role will look to maximise value from the platform, advocating for its use and identifying new opportunities for existing or future users within Qantas.

Key Responsibilities:

• Own the Salesforce platform end to end - its health, security, reliability and lifecycle - treating it as a well-managed internal asset that product squads can build on with confidence.
• Lead a dedicated platform squad focused on platform health, reusable components and enablement, owning and prioritising its backlog.
• Build and maintain reusable components, shared services and global configurations that help other squads build faster, safer, more consistently.
• Set the guardrails - standards, patterns, access and security controls - that keep the platform secure, scalable and maintainable.
• Influence the direction other squads take towards reusable, secure solutions, providing the tools, patterns and oversight.
• Manage Salesforce's mandatory release cycles and global configuration, managing all platform dependencies.
• Build a strong network with the squads building on the platform, keeping delivery rhythms in sync and dependencies visible.
• Champion the platform across Qantas - raising awareness of what it can do, finding new opportunities to put it to work, and maximising value from out-of-the-box capabilities.
• Manage day-to-day stakeholder relationships and any third-party vendors, including expectations, performance and service improvement.
• Own platform operational performance outcomes and act as escalation point for high-priority incidents

The ideal candidate will bring:

• Typically, 7-10 years in platform, systems or technology management roles
• Hands-on experience with Salesforce (must-have), ideally Service and/or Sales Cloud and a strong sense of how to extract value from the platform.
• Demonstrated experience managing vendors and/or working in hybrid delivery environment (managed services alongside internal persistent teams)
• Experience with delivering platform outcomes within regulated environment and strict cyber security standards.
• A platform-as-a-product mindset - treating internal teams as your customers and caring about reuse, consistency and ease of use.
• Experience owning and prioritising platform backlogs, balancing delivery needs with stability, technical debt and security risk.
• Experience defining and applying platform governance, standards, guardrails and approved configuration patterns.
• Demonstrated experience overseeing platform reliability, performance, security, compliance, upgrades and release governance.
• Excellent communication skills, skilled at managing stakeholders and third-party vendors (including expectations, SLAs, performance and service improvement).
• Passion for Emergent Tech, AI, Product and Innovation and eagerness to transform SDLC practices and operating model in the team.

Why Qantas?

At Qantas, your career can take you further than you imagined. You'll join a team where creativity and passion drive success. Together we dream big and deliver even bigger.

You'll find diverse opportunities to grow, personally and professionally. From day one, you'll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it's just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits progr