Planning and Performance Analyst

South East Water; City of Frankston; Hybrid; AUD 119,000 - 126,000; Full time

Benefits offered by this job

Hybrid work options

Health checks

Annual flu shots

Onsite cafe

Parking options nearby

Cultural leave

Study leave

Job summary

South East Water is seeking a Planning and Performance Analyst to join the Operational Planning and Performance team. You will conduct research, analyse performance and trends, and develop evidence-based recommendations to enable strategic planning and service improvements.

The role focuses on mapping and improving processes, enabling efficient customer outcomes, and translating business needs into digital/tech requirements. Collaboration across delivery and technology teams will be essential.

Qualifications

• Proven experience as a Business Analyst or similar role.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting business requirements and facilitating stakeholder workshops.
• Demonstrated process mapping and business improvement capability.
• Exceptional stakeholder engagement and strong written and verbal communication.

Responsibilities

• Conduct research, data analysis and modelling to support strategic planning and service improvements.
• Analyse operational performance, customer trends, industry developments and risks.
• Develop evidence-based recommendations for operational decision-making.
• Map and improve business processes for efficiency and customer outcomes.
• Facilitate workshops to gather requirements and align stakeholders.
• Translate business needs into requirements for digital/tech solutions.
• Develop business cases, cost-benefit analyses, risk assessments and feasibility studies.
• Support transformation projects from planning to benefits realization.
• Partner with stakeholders to deliver practical, sustainable solutions.
• Support change management including engagement, communications and training.

Skills

Business analysis

Data analysis

Stakeholder workshops

Process mapping

Requirements gathering

Communication skills

Influence stakeholders

Organisational skills

Transformation programs

Regulatory awareness

Education

Tertiary qualifications in Business, Finance, Engineering or related discipline

Job description

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

Who are we?

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

We're looking for a strategic and analytical professional to join our Operational Planning and Performance team as a Planning and Performance Analyst.

In this role, you will:

• Conduct research, data analysis and modelling to support strategic planning and service improvement initiatives.
• Analyse operational performance, customer trends, industry developments and emerging risks to identify opportunities for improvement.
• Develop evidence-based recommendations to support operational decision-making and prioritisation.
• Map and improve business processes to enhance efficiency, consistency and customer outcomes.
• Facilitate workshops to gather requirements, document current and future state processes, and build stakeholder alignment.
• Translate business needs into clear and actionable requirements for digital and technology solutions.
• Develop business cases, cost-benefit analyses, risk assessments and feasibility studies.
• Support operational transformation projects from planning through to implementation and benefits realisation.
• Partner with stakeholders across Service Delivery, Business Technology Services and other business areas to deliver practical and sustainable solutions.
• Support change management activities including stakeholder engagement, communications, training and adoption planning.

Who are you?

To be successful in this role, you will bring:

• Proven experience as a Business Analyst, Business Process Analyst or similar role.
• Strong analytical and problem-solving skills, with the ability to convert complex information into actionable insights.
• Experience gathering and documenting business requirements and facilitating stakeholder workshops.
• Demonstrated process mapping and business improvement capability.
• Exceptional stakeholder engagement skills and the ability to influence outcomes across diverse groups.
• Highly developed written and verbal communication skills.
• Strong organisational and prioritisation skills, with the ability to manage competing demands.
• Experience supporting business cases, operational improvement initiatives or transformation programs.
• Experience within the utilities sector, particularly water utilities (desirable).
• Knowledge of regulatory and compliance environments (desirable).
• Experience in operations, maintenance, strategy, innovation or emerging technologies (desirable).
• Tertiary qualifications in Business, Finance, Engineering or a related discipline, or equivalent operational experience (desirable).

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years and a 2026 Finalist in the Work180 Equitable Workplace Awards 'Flexible Working' category.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package:

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Additional leave offerings, such as cultural and ceremonial leave and study leave.
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room and an onsite cafe.
• Limited free onsite and offsite car parking available, as well as pay-as-you-go parking options nearby.
• Opportunity to be part of great initiatives involving the local community.

A competitive salary range of between $119,221 to $125,993 + super is on offer and offers are commensurate with the successful candidate's skills and experience.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach our to our Talent team at *******@southeastwater.com.au.

Keen to make an impact?

We're accepting applications for this exciting opportunity until Thursday 22nd October 2026!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit southeastwater.com.au to learn more about us and how we serve our customers.