Phone Sales Officer

Jas; Port Macquarie; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts across Bapcor brands

Paid birthday leave

Wellbeing programs

Novated leasing options

Job summary

Bapcor is seeking a Phone Sales Officer for our Port Macquarie branch. You will be the first contact for inbound phone inquiries, providing product advice, processing orders, and delivering exceptional service to customers and account managers.

You will collaborate with the branch team and assist with general warehouse duties when required, contributing to a smooth, customer-focused operation.

Qualifications

• Strong communication skills and a customer-first mindset.
• Reliable, adaptable, and team-oriented.
• High attention to detail and organisation skills.
• Experience in parts interpreting or exposure to automotive, mechanical, or electrical products.

Responsibilities

• Provide outstanding customer service and support branch phone-based sales.
• Respond to inbound calls from customers and account managers.
• Process orders, invoices, and credits accurately.
• Assist with stock management, including shelving and stock counts.
• Support general branch and warehouse operations as needed.

Skills

Customer service

Phone sales

Stock management

Attention to detail

Job description

Job Description

We’re looking for a Phone Sales Officers to join our Port Macquarie branch.

In this customer-focused role, you’ll be the first point of contact for inbound phone enquiries, supporting customers and account managers with product advice, order processing, and exceptional service.

You’ll also work closely with the wider branch team and assist with general warehouse duties when required.

Key Responsibilities

• Provide outstanding customer service and support branch phone-based sales
• Respond to inbound calls from customers and account managers
• Process orders, invoices, and credits accurately
• Assist with stock management, including shelving and stock counts
• Support general branch and warehouse operations as needed

Qualifications

About You

• Strong communication skills and a customer-first mindset
• Reliable, adaptable, and team-oriented
• High attention to detail and organisation skills
• Previous experience in parts interpreting or exposure to automotive, mechanical, or electrical products (highly regarded)
• Willingness to support across all areas of the branch

Additional Information

Why Join Bapcor?

• Career development opportunities across a large national network
• Staff discounts across Bapcor brands (Burson, Autobarn, Autopro & more)
• Paid birthday leave
• Wellbeing support programs
• Industry-leading work/life balance policies (parental leave, purchase leave, volunteer leave)
• Novated leasing options

About Bapcor

Bapcor Limited is Australasia’s leading provider of automotive aftermarket parts, accessories, equipment, and services. As an ASX-listed organisation, we operate across Trade, Retail, Service, and Wholesale sectors with well-known brands including Burson, Autobarn, Autopro, Midas, and JAS Oceania.

Our values:

• We give a damn
• We are in it together
• We get it done
• We do the right thing