Pharmacy Services Officer - Slade Pharmacy, Mount Kuring-Gai

Slade Pharmacy; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hands-on training

Novated lease options

Employee discounts

Fitness program

Counselling support

Career development

Online courses

Paid parental leave

Job summary

Slade Pharmacy Mount Kuring-Gai is seeking a Pharmacy Services Officer to join the team. This role blends customer support, pharmacy administration and dispensary duties within a modern office setting supporting public hospital outpatient clinics across New South Wales.

You will work closely with pharmacists, patients, carers and hospital staff to manage enquiries, patient accounts and dispensing activities in a fast-paced environment.

Qualifications

• A confident communicator who enjoys helping people and delivering exceptional customer service.
• Pharmacy experience is highly regarded, but not essential as training will be provided.

Responsibilities

• Triaging phone calls and emails for 3 days a week alongside the Customer Relations Officer.
• Support patient account processes, including account enquiries and payment processing.
• Receive, dispense and supply medications for hospital patients and outpatients.
• Manage and dispense prescriptions for allocated hospitals and clinics.
• Assist PBS prescription processing under supervision of pharmacist.
• Liaise with health professionals as required.
• Provide support to Pharmacists.
• Assemble orders for dispatch to clinics.
• Assist the Procurement Officer with stock control and maintenance.
• Participate in regular stock-taking activities.

Skills

Communication skills

Customer service

Pharmacy experience

Job description

• Employment type: Permanent full-time position with weekday-only shifts 10am to 6pm
• Who we’re looking for: A confident communicator who enjoys helping people and delivering exceptional customer service. Pharmacy experience is highly regarded, but not essential as training will be provided.

Key Points

• Employment type: Permanent full-time position with weekday-only shifts 10am to 6pm
• Location: Slade Pharmacy, Mount Kuring-Gai
• Who we’re looking for: A confident communicator who enjoys helping people and delivering exceptional customer service. Pharmacy experience is highly regarded, but not essential as training will be provided.

The Opportunity

We are seeking a Pharmacy Services Officer to join our team at Slade Pharmacy Mount Kuring-Gai.

This is a unique opportunity to combine customer support, pharmacy administration and dispensary responsibilities in a specialised healthcare setting. Supporting public hospital outpatient clinics across New South Wales, you'll play an important part in helping patients access essential medications while contributing to the delivery of remote pharmacy services.

Unlike traditional community or hospital pharmacy roles, this position is based in a modern office environment and offers a diverse mix of customer interaction, problem solving and pharmacy operations. It's an excellent opportunity for someone who enjoys helping people, communicating with a wide range of stakeholders and being part of a team that makes a meaningful difference to patient care.

About the Role

As a Pharmacy Services Officer, you'll support the delivery of remote pharmacy services to public hospital outpatient clinics across New South Wales.

Working closely with pharmacists, patients, carers, hospital staff and healthcare professionals, you'll help manage enquiries, support patient account processes and contribute to dispensing and pharmacy administration activities. This role combines customer support, pharmacy administration and dispensary responsibilities within a fast-paced office-based environment.

Key responsibilities:

• Assist the Customer Relations Officer in triaging phone calls and emails for 3 days a week
• Support patient account processes, including account enquiries and payment processing
• Receive, dispense and supply medications for hospital patients and outpatients
• Manage and dispense prescriptions for allocated hospitals and clinics
• PBS prescription processing under the supervision of pharmacist
• Liaising with health professionals when required
• Provide support to Pharmacists
• Assemble orders for dispatch to clinics
• Assist the Procurement Officer with stock control and maintenance
• Participate in regular stock-taking activities

Shift details

Monday to Friday: 10:00AM - 06:00PM

Site information

Located in the scenic outer suburbs of Northern Sydney, our Mount Kuring-Ga site allows you to avoid inner-city congestion while contributing to life-changing cancer care services.

About You

This role is suitable for experienced Pharmacy Technicians looking for a more office-based position, or candidates from healthcare administration, medical reception, contact centre or customer service backgrounds seeking a career in healthcare.

You’ll thrive in this role if you enjoy helping people, communicating with a wide range of stakeholders, solving problems and balancing customer support responsibilities with administrative and operational tasks.

Eligibility requirements:

• Australian working rights, valid for at least the next 12-months.
• Strong written and verbal communication skills.
• Valid Australian Driver’s License.

Desirable skills & experience

• Pharmacy dispensary experience.
• Experience in customer service, contact centres, healthcare administration or medical reception roles.
• Dispensary Technician Certificate or equivalent as recognised by the Pharmacy Board of Australia.

About Us

Slade Pharmacy has more than 30 years' experience delivering hospital and oncology services and is committed to improving outcomes for patients across Australia. As part of Icon Oncology Group, we provide medication management and clinical services supported by a robust governance framework. With locations nationwide, our teams play an integral role in supporting patients throughout their treatment journey.

For more information, visit: https://www.sladepharmacy.com.au/

Benefits We Offer

• Dedicated hands-on training: Elevate your career and ensure a smooth transition into hospital pharmacy.
• Access to novated lease options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Employee discounts through ignite!: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid parental leave and purchasable annual leave (for permanent employees): Supporting you both personally and professionally.

Pre-Employment Health Requirement

Icon Oncology Group is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.