Pharmacy Services Officer

Icon Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Novated Lease Options

Rewards Portal

Fitness Passport Program

Employee Assistance Program

Development Pathways

Paid Parental Leave

Job summary

Icon Group is seeking a Pharmacy Services Officer in Mount Kuring-Gai to support remote pharmacy services for NSW hospital outpatients. You will work closely with pharmacists, patients and healthcare professionals to handle enquiries and account processes in a fast-paced office setting.

The role blends customer service, administration and dispensing tasks, with training provided. A strong communicator with a service mindset will thrive in this diverse environment.

Qualifications

• Australian working rights and eligibility.
• Strong written and verbal communication skills.
• Pharmacy experience is helpful but training is provided.
• Office-based role with healthcare administration exposure.

Responsibilities

• Triages and responds to phone calls and emails as part of the Customer Relations flow.
• Supports patient account processes, including inquiries and payments.
• Assists with dispensing and pharmacy administration activities in a hospital outpatient setting.
• Collaborates with pharmacists, patients, carers and hospital staff to manage enquiries.
• Prepares and assembles orders for dispatch to clinics and manages stock where needed.
• Supports procurement and stock control to ensure supply for clinics.

Skills

Communication

Customer service

Pharmacy experience

Education

Dispensary Technician Certificate

Job description

Administration Sydney Full Time Slade Pharmacy

Administration Sydney Full Time Slade Pharmacy

Key Points

• Employment type: Permanent full-time position with weekday-only shifts 10am to 6pm
• Location: Slade Pharmacy, Mount Kuring-Gai
• Who we’re looking for: A confident communicator who enjoys helping people and delivering exceptional customer service. Pharmacy experience is highly regarded, but not essential as training will be provided.

The Opportunity

We are seeking a Pharmacy Services Officer to join our team at Slade Pharmacy Mount Kuring-Gai.

This is a unique opportunity to combine customer support, pharmacy administration and dispensary responsibilities in a specialised healthcare setting. Supporting public hospital outpatient clinics across New South Wales, you'll play an important part in helping patients access essential medications while contributing to the delivery of remote pharmacy services.

Unlike traditional community or hospital pharmacy roles, this position is based in a modern office environment and offers a diverse mix of customer interaction, problem solving and pharmacy operations. It's an excellent opportunity for someone who enjoys helping people, communicating with a wide range of stakeholders and being part of a team that makes a meaningful difference to patient care.

Slade Pharmacy is part of Icon Oncology Group, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided and when you choose a career with The Group, you help change lives for the better.

To read the stories of our incredible people, visit: https://icongroup.global/en/careers/our-people/stories/

About the Role

As a Pharmacy Services Officer, you'll support the delivery of remote pharmacy services to public hospital outpatient clinics across New South Wales.

Working closely with pharmacists, patients, carers, hospital staff and healthcare professionals, you'll help manage enquiries, support patient account processes and contribute to dispensing and pharmacy administration activities. This role combines customer support, pharmacy administration and dispensary responsibilities within a fast-paced office-based environment.

Key responsibilities

• Assist the Customer Relations Officer in triaging phone calls and emails for 3 days a week
• Support patient account processes, including account enquiries and payment processing
• Receive, dispense and supply medications for hospital patients and outpatients
• Manage and dispense prescriptions for allocated hospitals and clinics
• PBS prescription processing under the supervision of pharmacist
• Liaising with health professionals when required
• Provide support to Pharmacists
• Assemble orders for dispatch to clinics
• Assist the Procurement Officer with stock control and maintenance
• Participate in regular stock-taking activities

Shift details: Monday to Friday: 10:00AM - 06:00PM

Site information: Located in the scenic outer suburbs of Northern Sydney, our Mount Kuring-Gai site allows you to avoid inner-city congestion while contributing to life-changing cancer care services.

About You

This role is suitable for experienced Pharmacy Technicians looking for a more office-based position, or candidates from healthcare administration, medical reception, contact centre or customer service backgrounds seeking a career in healthcare.

You'll thrive in this role if you enjoy helping people, communicating with a wide range of stakeholders, solving problems and balancing customer support responsibilities with administrative and operational tasks.

Eligibility requirements

• Australian working rights, valid for at least the next 12-months.
• Strong written and verbal communication skills.
• Valid Australian Driver’s License.

Desirable skills & experience

• Pharmacy dispensary experience.
• Experience in customer service, contact centres, healthcare administration or medical reception roles.
• Dispensary Technician Certificate or equivalent as recognised by the Pharmacy Board of Australia.

Benefits We Provide

• Access to Novated Lease Options:Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal:Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program:Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Paid Parental Leave and Purchasable Annual Leave:Supporting you both personally and professionally.

About Icon Oncology Group Pharmacy Services

Icon Oncology Group supports a network of more than 75 pharmacies across Australia, including Slade and Epic Pharmacy. We specialise in hospital and oncology pharmacy services, delivering high-quality medication management across public and private hospitals nationwide.

Our network spans both regional and metropolitan locations, partnering with hospitals ranging from 31 to 900 beds. We provide best-practice medication supply and clinical pharmacy services, supported by deep expertise in pharmacy governance and quality management.

To learn more, visit: https://icongroup.global/en/our-services/pharmacy-services

Pre-Employment Health Requirement

Icon Oncology Group is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.