Pharmacy Care Call Center Agent

MyChemist Retail Group; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

MyChemist Retail Group in Melbourne is seeking a customer-focused representative to join our Sigma Customer Service Team. You will be the first point of contact for pharmacy partners, delivering timely, accurate, and professional support to ensure smooth operations.

Your day-to-day includes handling enquiries with a one-call resolution mindset, logging cases in Genesys, and escalating issues per policy, while collaborating with Logistics, Sales, Marketing, Promotions, Retail, Pricing and IT to

Qualifications

• Proven customer service experience.
• Strong communication and relationship-building skills.
• Ability to resolve most issues in a single contact where possible.

Responsibilities

• Handle customer enquiries with a focus on one-call resolution.
• Maintain accurate records using our CRM system (Genesys).
• Escalate issues appropriately in line with company policy.
• Collaborate with internal teams (Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT) to ensure seamless outcomes.

Skills

Customer service

Communication

CRM experience

One-call resolution

Tools

Genesys CRM

Job description

MyChemist Retail Group in Melbourne is seeking a customer-focused representative to join our Sigma Customer Service Team. You will be the first point of contact for pharmacy partners, delivering timely, accurate, and professional support to ensure smooth operations.

Your day-to-day includes handling enquiries with a one-call resolution mindset, logging cases in Genesys, and escalating issues per policy, while collaborating with Logistics, Sales, Marketing, Promotions, Retail, Pricing and IT to