Call Centre Operator (VIC)

MyChemist Retail Group; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

MyChemist Retail Group in Melbourne is seeking a customer-focused representative to join our Sigma Customer Service Team. You will be the first point of contact for pharmacy partners, delivering timely, accurate, and professional support to ensure smooth operations.

Your day-to-day includes handling enquiries with a one-call resolution mindset, logging cases in Genesys, and escalating issues per policy, while collaborating with Logistics, Sales, Marketing, Promotions, Retail, Pricing and IT to

Qualifications

• Proven customer service experience.
• Strong communication and relationship-building skills.
• Ability to resolve most issues in a single contact where possible.

Responsibilities

• Handle customer enquiries with a focus on one-call resolution.
• Maintain accurate records using our CRM system (Genesys).
• Escalate issues appropriately in line with company policy.
• Collaborate with internal teams (Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT) to ensure seamless outcomes.

Skills

Customer service

Communication

CRM experience

One-call resolution

Tools

Genesys CRM

Job description

This is a fantastic chance to join a trusted leader in the healthcare industry and build a rewarding career in a highly customer-centric environment! Reporting into our Sigma Customer Service Team Lead's, you will play a key role in delivering exceptional service to our pharmacy partners. You will be the first point of contact for customer enquiries, providing timely, accurate and professional support while building strong relationships with both internal and external stakeholders.

Your day-to-day responsibilities will include handling customer enquiries with a focus on one-call resolution, maintaining accurate records using our CRM system (Genesys), and escalating issues appropriately in line with company policy. You will collaborate closely with internal teams such as Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT to ensure seamless customer outcomes and promote end-to-end customer solutions.