Call Centre Operator

Chemist Warehouse; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangement

Paid parental leave

Employee discounts with partner brands

Comprehensive training and development

Job summary

Sigma Healthcare is hiring for multiple Customer Service Officer roles across the Sigma Healthcare and Chemist Warehouse group. You will be the first point of contact for pharmacy partner enquiries, delivering timely, accurate support while fostering strong relationships with internal and external stakeholders.

You will engage with Logistics, Sales, IT and Marketing to provide end-to-end customer solutions, supported by CRM systems and telephony tools.

Qualifications

• Previous customer service experience; contact centre experience is an advantage.
• Ability to work effectively in a fast-paced environment with a customer-first mindset.
• Strong communication skills and the ability to build productive relationships.

Responsibilities

• Respond to customer enquiries and resolve issues on first contact.
• Record customer interactions accurately in the Genesys CRM system.
• Escalate issues according to policy and collaborate with internal teams to deliver end-to-end solutions.
• Build relationships with pharmacy partners and internal stakeholders to improve the customer experience.
• Identify opportunities for continuous improvement in processes and service quality.

Skills

Customer service

CRM systems

Communication skills

Problem solving

Team collaboration

Tools

Genesys CRM

Telephony systems

Job description

Join Sigma’s Contact Centre - a supportive and collaborative team focused on helping pharmacy partners & our customers succeed. You’ll receive training, coaching and development to support you in the role and help you grow your career at Sigma!

About the Team

Join Sigma’s Contact Centre - a supportive and collaborative team focused on helping pharmacy partners & our customers succeed. You’ll receive training, coaching and development to support you in the role and help you grow your career at Sigma!

About the Role

Sigma Healthcare is hiring for multiple Customer Service Officer opportunities across the Sigma Healthcare and Chemist Warehouse group, with a mix of 12-month fixed-term and permanent full‑time positions. Reporting to a Customer Service Team Lead, you’ll be a first point of contact for pharmacy partner enquiries, providing timely, accurate and professional support while building strong relationships with internal and external stakeholders.

Role Responsibilities

Respond to customer enquiries and aim to resolve issues during the first contact.

Record customer interactions accurately in the Genesys CRM system.

Escalate issues appropriately and in line with company policy.

Work with Logistics, Sales, Marketing, Promotions, Retail, Pricing and IT to deliver end‑to‑end customer solutions.

Build effective relationships with pharmacy partners and internal stakeholders.

Contribute to a positive customer experience and identify opportunities for continuous improvement.

Who Are We Looking For?

Previous customer service experience; contact centre experience is an advantage.

The ability to work effectively in a fast‑paced environment and approach problems with a customer‑first mindset.

Strong communication skills and the ability to build productive relationships.

Confidence using CRM systems, telephony and contact centre technologies.

Why Join Us?

Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long‑term growth. Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous team member discounts across a wide range of products with our partnership with Flare, including company‑wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.