Pharmacy Assistant - Full-Time

Diggers Rest Pharmacy; Melbourne; On-site; AUD 42,000 - 52,000; Full time

Job summary

Diggers Rest Pharmacy in Melbourne is seeking a dedicated Full-Time Pharmacy Assistant for our front-of-shop team. You will be the main point of contact for customers, assisting with OTC products, managing stock, and ensuring the retail space runs smoothly.

Greet customers, support the dispensary, operate the POS system, and handle cash and basic admin tasks. You will help maintain a welcoming environment and refer complex questions to the pharmacist.

Qualifications

• Retail, customer service, or community pharmacy experience preferred.
• Proactive, self-motivated attitude with commitment to a stable, full-time career move.
• Strong communication and interpersonal skills; able to help people.
• Excellent attention to detail and basic computer literacy.

Responsibilities

• Greet customers and advise on OTC medicines, vitamins, skincare, and first-aid supplies.
• Support dispensary by managing prescriptions and handing out medications.
• Operate the POS system, handle cash and EFTPOS, and reconcile daily sales.
• Manage front-of-shop stock, pricing, rotation and merchandising displays.
• Maintain a clean, organized front-of-shop environment.
• Answer phones, handle inquiries and basic administrative tasks.
• Refer complex or clinical questions to the pharmacist.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Computer literacy

Education

Certificate II in Community Pharmacy

Certificate III in Community Pharmacy

S2/S3 training

Tools

POS system

Job description

We are seeking a dedicated, career-minded Full-Time Pharmacy Assistant to join our front-of-shop team. This permanent role is perfect for someone looking for stable hours and a long-term position within a supportive healthcare environment. You will be the main point of contact for our customers, assisting with over-the-counter products, managing stock, and ensuring the retail space runs smoothly.

Key responsibilities

Greet customers warmly and provide reliable advice on over-the-counter (OTC) medicines, vitamins, skincare, and first-aid supplies.

Support the dispensary team by efficiently managing customer queues, accepting prescriptions, and handing out completed medications.

Operate the Point-of-Sale (POS) system, handle cash and EFTPOS transactions accurately, and manage daily register reconciliations.

Take ownership of retail stock control, including unpacking orders, price labelling, stock rotation, and setting up visual merchandise displays.

Maintain a clean, organized, and welcoming environment throughout the front-of-shop area.

Answer incoming phone calls, manage customer inquiries, and handle basic administrative tasks.

Adhere strictly to pharmacy protocols, ensuring all complex or clinical questions are referred to the pharmacist.

About you

Proven experience in retail, customer service, or a community pharmacy environment is highly regarded.

Proactive, self-motivated work ethic with commitment to a stable, full-time career move.

Exceptional communication and interpersonal skills, with a genuine desire to help people.

Excellent attention to detail, basic computer literacy, and strong problem-solving abilities.

Desirable: A completed Certificate II or III in Community Pharmacy or S2/S3 (Pharmacy Medicines) training.