Pharmacy Assistant – Customer Care & Retail Growth

National Pharmacies; Adelaide; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Staff discount across health, beauty,†

Supportive team and workplace culture

On the job training

Job summary

National Pharmacies is seeking enthusiastic Pharmacy Assistants to join our North Adelaide team and support our mission to deliver outstanding service to our members and customers.

You’ll support the retail area of the pharmacy by ensuring smooth daily operations, providing the best advice on our products and services, and delivering the experience our members expect. Training and career growth are encouraged within a values-driven culture.

Qualifications

• Certificate II or III in Community Pharmacy (advantageous but not required).
• Previous experience in a pharmacy or retail environment (preferred).
• Strong communication and customer service skills (in person and over the phone).
• Ability to thrive in a busy environment by serving multiple customers at once and multi-tasking.
• You must have unlimited work and study rights to apply.

Responsibilities

• Provide exceptional customer service and information to support our customers.
• Drive member and customer engagement, contributing to monthly membership sign-up targets.
• Complete daily tasks in the retail section, prioritising customerservice and maximising sales opportunities.
• Achieve monthly sales budgets and maximise profitability through proactive selling and merchandising.
• Ensure operating standards are followed during retail sales and stock management.
• Support pharmacy services to maximise sales and customer care.
• Provide solutions and alternatives to customer enquiries, referring to the pharmacist as required.
• Follow Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3) protocols in every interaction.
• Ensure date checking and rotation of stock to minimise wastage.
• Set up retail promotional activities and planograms in line with marketing campaigns and merchandise team templates.
• Maintain compliance with legislation and documented operating policies and procedures.
• Operate the POS system and handle cash transactions accurately.
• Ensure the retail area of the pharmacy reflects company standards by keeping the store neat and tidy.
• Work collaboratively with teammates and take accountability for tasks set by management.

Skills

Communication

Customer service

Teamwork

Multitasking

Education

Certificate II or III in Community Pharmacy

Job description

National Pharmacies is seeking enthusiastic Pharmacy Assistants to join our North Adelaide team and support our mission to deliver outstanding service to our members and customers.

You’ll support the retail area of the pharmacy by ensuring smooth daily operations, providing the best advice on our products and services, and delivering the experience our members expect. Training and career growth are encouraged within a values-driven culture.