Pet Retail Sales Pro — Customer Impact & Growth

petstock; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Mental health support

Additional paid leave

Paid parental leave

Wellbeing services

Workplace banking

Job summary

Petstock is seeking a customer-focused team member to join our store in Sydney. You will deliver exceptional service, educate customers on pet care, and process sales while helping maintain an inviting store appearance. The role supports sales goals and requires a friendly, proactive attitude.

You will engage with customers, lift products up to 20kg, and work weekends/public holidays as needed, contributing to a positive team environment and strong safety culture at Petstock.

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Demonstrated ability to meet and exceed sales targets.
• Strong interpersonal skills and ability to build rapport with customers and team.
• Physically capable of lifting up to 20kg and standing for long periods.

Responsibilities

• Provide exceptional customer service and create memorable shopping experiences.
• Educate customers on pet care and product recommendations.
• Process sales transactions accurately and meet store sales goals.
• Maintain store presentation and ensure timely stock replenishment.
• Keep knowledge up-to-date on pet care, products and services.
• Contribute to a fun, supportive store culture with a safety mindset.

Skills

Customer service

Retail experience

Sales driven

Interpersonal skills

Physical fitness

Weekend availability

Job description

Petstock is seeking a customer-focused team member to join our store in Sydney. You will deliver exceptional service, educate customers on pet care, and process sales while helping maintain an inviting store appearance. The role supports sales goals and requires a friendly, proactive attitude.

You will engage with customers, lift products up to 20kg, and work weekends/public holidays as needed, contributing to a positive team environment and strong safety culture at Petstock.