Pet Care Client Advocate – Veterinary Reception

Animal Referral and Emergency Network; Strathfield Municipal Council; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts across ARH and Grec

Supportive team environment

Job summary

Animal Referral Hospital (ARH) Homebush in Sydney’s inner west is seeking a friendly Customer Service Representative to welcome clients, manage calls and enquiries, and coordinate appointments and admissions.

You will work with veterinarians, nurses, and support teams to ensure compassionate, accurate records and smooth patient flow. Experience in customer service and a calm, professional approach are valued; veterinary or healthcare settings are a plus.

Qualifications

• Previous experience in customer service, reception, or client-facing roles.
• Strong communication and interpersonal skills.
• Excellent organisational and administration abilities.
• A calm, professional, and compassionate approach.
• The ability to manage multiple priorities and work effectively within a team.
• A commitment to delivering exceptional customer experiences.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Manage incoming calls, emails, and enquiries.
• Coordinate appointments, referrals, and admissions.
• Support emergency presentations and patient arrivals.
• Assist with estimates, billing, and payment processing.
• Communicate effectively with veterinarians, nurses, and support teams.
• Maintain accurate client records and documentation.

Skills

Customer service experience

Communication skills

Organisational skills

Calm and professional

Teamwork

Customer experience focus

Job description

Animal Referral Hospital (ARH) Homebush in Sydney’s inner west is seeking a friendly Customer Service Representative to welcome clients, manage calls and enquiries, and coordinate appointments and admissions.

You will work with veterinarians, nurses, and support teams to ensure compassionate, accurate records and smooth patient flow. Experience in customer service and a calm, professional approach are valued; veterinary or healthcare settings are a plus.