Perth Customer Service & Admin Specialist

MEGT (Australia) Ltd; Western Australia; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Christmas close-down days

Parental leave

Referral bonus

Leave loading

Professional development

Job summary

MEGT (Australia) Ltd is seeking an Apprentice Connect Provider in Perth to support field staff, employers, and Apprentices. The role emphasizes delivering excellent customer service, solving problems, and maintaining accurate records while meeting KPIs.

The successful candidate will handle training contracts, incentive claims, and related documentation, plus provide administrative support to internal teams. A friendly, proactive attitude and strong computer literacy are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail with accurate data entry.
• Demonstrated ability to interpret and analyse information.
• Proven experience in meeting KPIs and customer service standards.

Responsibilities

• Deliver outstanding customer service over the phone and via email.
• Assist with Training Contracts, incentive claims, and related documentation.
• Perform various administrative tasks.
• Address and follow up customer enquiries within service standards.
• Maintain and update customer records accurately.
• Support internal field staff with administrative tasks.

Skills

Customer service

Data entry

Communication

Problem solving

Stakeholder management

Tools

CRM software

Microsoft Office

Job description

MEGT (Australia) Ltd is seeking an Apprentice Connect Provider in Perth to support field staff, employers, and Apprentices. The role emphasizes delivering excellent customer service, solving problems, and maintaining accurate records while meeting KPIs.

The successful candidate will handle training contracts, incentive claims, and related documentation, plus provide administrative support to internal teams. A friendly, proactive attitude and strong computer literacy are essential.