Personal Care Worker Home and Community

Bolton Clarke; Yeppoon; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee assistance

Work-life balance

Job summary

Bolton Clarke in Queensland is seeking a Personal Care Worker to support residents with daily living activities, hygiene, and mobility. The role emphasizes person-centered care, companionship, and advocacy, with teamwork across families and care staff.

The position operates in a fixed-term contract based in the Yeppoon region, with responsibilities including medication reminders, routine documentation and ensuring safety. A police clearance is required.

Qualifications

• Certificate III in Individual Support (Disability) is prescribed.
• Preferred: Certificate III in Individual Support (Ageing).
• Federal Police Clearance required and declaration of any future charges/convictions that could affect your role.

Responsibilities

• Focuses on customers and residents using a person-centered approach, showing patience, empathy and listening while respecting diverse needs.
• Attends to personal care needs, especially for those requiring extra support due to frailty or physical limitations.
• Identifies and reports changes in customers' circumstances to senior staff; monitors vital signs and assists with prescribed medications.
• Provides manual handling assistance and supports daily hygiene routines, including showers, shaving, and nail care.
• Maintains accurate records of care, daily logs, incidents and care plans.
• Offers emotional support and companionship to residents, encouraging participation in social activities.
• Advocates for residents' wellbeing through collaboration with families and the care team.
• Keeps a proactive check-in schedule to address residents' comfort and needs; responds to call bells promptly.

Skills

Activities of Daily Living

Person Centered Practice

Patience

Listening

Observation

Time Management

Records Management

Case Management

Case Management Systems

Patient Regulations

Education

Certificate III in Individual Support (Disability)

Certificate III in Individual Support (Ageing)

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

The Personal Care Worker is responsible for attending to the personal care needs of customers, focusing on those requiring additional assistance due to physical limitations or frailty. The role provides manual handling support, delivers activities that enhance physical, social, emotional, and intellectual development, and supervises daily hygiene routines. They report changes in customers' physical and emotional conditions and advocate for residents' wellbeing through effective collaboration with families and the care team.

This position is a fixed-term contract, until February 2027 based in the Yeppoon region.

Responsibilities

• Focuses on customers and residents using person centered approach, demonstrates values of patience, empathy and listening and respects the customer's diverse and unique needs.
• Attends to the personal care needs of customers, with a focus on those requiring additional support due to specific physical limitations or frailty.
• Identifies and reports changes in customers' circumstances and capacity to more senior staff members, monitors and records clients' vital signs and assists with medication management, including reminders and administration as prescribed.
• Provides manual handling assistance to customers with daily tasks, supports customers with daily hygiene routines, including showers or baths, shaving, and nail care. Assists customers with their aids, such as applying surgical/support stockings or operating a tens machine.
• Maintains accurate and up-to-date records of clients' care, including daily logs, incident reports, and care plans.
• Provides emotional support and companionship to customer's, engages in conversations and activities to promote mental well-being and encourages their participation in social activities.
• Advocates for residents' wellbeing and care through exceptional customer service and effective collaboration with residents, families, and the care team.
• Maintains a schedule of proactive check-ins to ensure residents are comfortable and their individual needs are being addressed. Ensures call bells and other requests by residents and families are addressed promptly and effectively.

Work Experience & Qualifications

• No qualifications required.
• Previous cleaning experience.
• Previous experience in providing personal care services to individuals with physical or mental disabilities, elderly or chronically ill patients is preferred.

Certification

• Prescribed: Certificate III in Individual Support (Disability)
• Preferred: Certificate III in Individual Support (Ageing)

Skills

Technical Skills:

• Activities of Daily Living
• Person Centered Practice
• Patience
• Listening
• Observation
• Time Management
• Records Management
• Case Management
• Case Management Systems
• Patient Regulations

Behavioural Skills

• Analytical Thinking
• Effective Communication
• Customer Experience
• Emotional Intelligence
• Planning and Prioritisation
• Results Orientation

Essential conditions

• Federal Police Clearance must be attained and declaration made of any future charges or convictions that could potentially affect your role within Bolton Clarke.
• May be required to travel intra or interstate with overnight stays (including weekends) on short notice.
• This position description is not intended to be all-inclusive. This role may perform other related duties as required to meet the ongoing needs of the service and/or organisation.

Additional conditions

Home Community Support staff require current drivers licence valid in the state or territory in which employment is based and will maintain a drivers licence during employment.

Safety and wellbeing

Workers

• Take reasonable care not to place at risk the health and safety of anyone in the workplace;
• Comply with all reasonable instructions and directions given for the purpose of work health and safety;
• Assist in the development and implementation of local work health and safety procedures;
• Report all workplace hazards and incidents to the direct manager/supervisor;
• Actively participate in work health and safety training and development activities;
• In the event that a hazard is not being appropriately controlled after reporting to the line manager/supervisor, report the hazard to the safety and wellbeing advisor/representative and/or work health and safety consultant;
• Advise the line manager/supervisor where a personal medical condition, injury or disability may lead to health and safety risks, including risks to clients, co-workers or others.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.