Personal Banking Graduate: Shape Digital Experience

Stmarkscollege; Australia; Remote; AUD 60,000 - 75,000; Full time

Job summary

NAB invites applications for the Personal Banking Graduate Program in Australia. You will gain hands-on experience in a supportive and collaborative environment within your chosen stream, with structured training and mentoring across NAB's digital, branch and broker channels.

Participants work across teams to drive change, analyse customer needs and market trends, and contribute to customer propositions while supporting outstanding service at every interaction.

Qualifications

• Undergraduate or postgraduate degree completed recently (2025–2027).

Responsibilities

• Contribute to transformation initiatives that support strategic growth and performance
• Help develop strategies that improve and digitise the customer experience
• Work with product teams to analyse customer needs and market trends
• Support the development of customer propositions and services
• Help protect customers and colleagues by strengthening and automating controls
• Support communication and engagement initiatives
• Use data and analysis to identify opportunities and insights
• Conduct research to build market and competitor understanding
• Collaborate with teams across NAB to deliver customer-focused outcomes
• Engage with customers and support the delivery of outstanding service at every interaction

Education

Undergraduate or postgraduate degree

Job description

NAB invites applications for the Personal Banking Graduate Program in Australia. You will gain hands-on experience in a supportive and collaborative environment within your chosen stream, with structured training and mentoring across NAB's digital, branch and broker channels.

Participants work across teams to drive change, analyse customer needs and market trends, and contribute to customer propositions while supporting outstanding service at every interaction.