Personal Banking Advisor - 80 King William St, Adelaide

Westpac; Adelaide; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Special offers on banking products

Employee mortgage rates

Diverse leave options

Learning and development opportunities

Community volunteering programs

Job summary

Westpac is seeking a Personal Banking Advisor for a part-time, branch-based role at 80 King William St, Adelaide. The position runs 32.5 hours weekly, Monday to Friday, 9am–4:30pm, with a focus on welcoming customers and offering tailored banking solutions.

You will use product knowledge to help customers achieve financial goals, both in person and by phone, with training and support from a collaborative team. No prior banking experience is required.

Qualifications

• Customer service and sales experience, ideally in a customer-facing / phone-based role with targets.
• Resilience, with an ability to remain calm and composed whilst managing challenging situations.
• Comfortable in working towards sales / referral targets and calling customers over the phone.
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy.
• An energetic personality coupled with a genuine passion for helping people.
• The will to learn and adapt to new banking procedures and technologies.

Responsibilities

• Welcome customers to Westpac and engage in meaningful conversations to uncover their needs and provide tailored banking solutions.
• Assist customers in achieving their financial goals – both in-person and over the phone – and refer them to specialised Banking teams when necessary.
• Be part of a branch-based team focused on delivering exceptional customer service and meeting sales targets.

Skills

Customer service

Sales experience

Resilience

Phone-based work

Numerical skills

Communication

Job description

• Permanent part-time opportunity available at Westpac’s 80 King William St branch in the heart of Adelaide’s CBD
• Genuine opportunity to begin a long-lasting career
• Empower our customers to make the most of their money
• Hours: 32.5 hours per week across Mon to Fri

Job Description

• Permanent part-time opportunity available at Westpac’s 80 King William St branch in the heart of Adelaide’s CBD
• Genuine opportunity to begin a long-lasting career
• Empower our customers to make the most of their money
• Hours: 32.5 hours per week across Mon to Fri

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am – 4.30pm across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.