Personal Banking Advisor

Westpac Bank; North Lakes; On-site; AUD 55,000 - 75,000; Full time

Job summary

Westpac North Lakes, QLD is seeking a Personal Banking Advisor to assist customers with their banking needs, open accounts, manage finances, and provide guidance on Westpac products and services. This role emphasizes client relationships and a positive banking experience, with 35-hour weeks across Monday to Friday.

Training is provided; no prior banking experience required. The role may involve travel within the Brisbane North Region, with support from a collaborative team and opportunities to

Qualifications

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.
• Shifts will be 35 hours across Monday to Friday

Responsibilities

• Assist customers with banking needs and provide tailored advice.
• Open accounts, manage finances, and guide customers on Westpac products.
• Build lasting relationships and ensure a positive banking experience.

Skills

Customer service

KPI targets

Communication

Time management

Willingness to learn

Job description

Create your best future and join Westpac North Lakes, QLD as a Personal Banking Advisor.

What\'s the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac\'s products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience. This role may also be asked to travel within the Brisbane North Region – Hamilton to Bribie Island.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.
• Shifts will be 35 hours across Monday to Friday

No banking experience? No problem. At Westpac, we\’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We\’re here to empower you with the knowledge and skills to thrive and advance your career with us!

We\’re obsessed with becoming our customers’ #1 banking partner for life and we\’re looking for people who are passionate about helping us achieve that goal. In return, we\’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we\’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Well-being leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We\’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.

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