Personal Banking Advisor

Westpac; Maitland City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Mortgage rate discount

Leave options

Training & development

Volunteer programs

Job summary

Westpac Maitland is seeking a Personal Banking Advisor to assist customers with opening accounts, managing finances, and providing tailored banking guidance. You will build strong customer relationships, deliver exceptional service, and help customers achieve their financial goals in a fast-paced branch environment.

The role offers full-time hours (38 per week) with set shifts, comprehensive training, and opportunities for career progression within Westpac's broader banking network.

Qualifications

• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Strong communication and time management skills.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Willingness to learn and grow professionally.
• Ability to thrive in a fast-paced environment with daily variety.

Responsibilities

• Assist customers with opening accounts and banking needs.
• Provide tailored advice and solutions to customers.
• Build and maintain strong customer relationships to support sales.
• Meet and exceed KPI targets while delivering excellent service.

Skills

KPI achievement

Customer service

Relationship building

Communication

Time management

Willingness to learn

Job description

Job Description

Create your best future and join Westpac Greenhills / Maitland as a Personal Banking Advisor.

What's the role?

A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

What do I need?

• Thrive in dynamic, fast-paced environments with variety in daily tasks.
• Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
• Passion for building and maintaining strong customer relationships to support sales and banking needs.
• Strong communication skills and excellent time management.
• A willingness to learn and grow professionally.

This is a full-time position, working 38hours per week with the hours working Monday & Thursday 8.30am – 4.45pm, Tuesday, Wednesday & Friday 8.30am – 4.30pm.

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.